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When we arrived for check in which was about six hours after check-in time, the room that I booked was not ready (Valley Tower). They put us in the Mountain Tower instead. We asked for daily room service, which we did not receive during our three day stay. When we asked the front desk about it, they simply stated they were shortstaffed. When we arrived in our room, there were bottles of water which immediately we thought were complementary. Without thinking we each opened a bottle and come to find out later. The next day each bottle was was $18. There was a tiny little sign underneath this tray that said scan here for pricing. Never what I thought one bottle of water would cost $18 that is completely ridiculous. People are spending enough money gambling in the hotels that simply is a shame. I will not stay at Harrah’s again.

Had been to Ft. Lauderdale and wanted to check for a decent none night stay in Miami and found this hotel Thro Expedia . Expedia rated this high and happy that we chose this place . Nice location. 5 mins off the beach . The beach is just walkable from this hotel. Very good service . The guy in lobby was very helpful . There was a donminos pizza next door , which was very useful for kids. Amenities were decent . They had an outdoor swimming pool . Slightly smaller .. there were 2-3 families swimming and it was almost full :) washer dryer worked but it was good .. elevator was small and sometimes slow . We didn’t find a gym. No complimentary breakfast.. parking was a bit wierd and cramped ! They charged per night which was slightly expensive . The rooms were awesome ! It was good sized for the price . Also had a kitchen.. though we didn’t use the kitchen , it is very good to have , just incase . Bed was comfortable .. bathrooms were neat . Price wise I think this room was very good and value for money . Wanted to give 3 , but just for the room and pricing , I’m giving it a 4 . Good experience overall .

Fantastic cigar lounge in The hotel

I liked the room's cleanliness and the staff's attention.

I really enjoyed myself and gave me a home like environment and feeling they were very clean. Staff was willing to work with me when I had an issue with the people upstairs. Their water were leaking in my room. They took care of it right away that it expeditiously, they didn’t have me wait no time I really enjoyed the service and the amenities and the place. Thank you so much and I will be returning and trying to get a timeshare, this is brought to you through via voice text on Miss Collins, Apple iPhone.