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Metro Residences Hotel

3.0 star property

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Photo gallery for Metro Residences Hotel

Garden views, serves lunch, dinner, and brunch
Reception
Hallway
Front of property - evening/night
Deluxe Double Room | 1 bedroom, premium bedding, down comforters, individually decorated

Reviews

6.2 out of 10

Popular amenities

  • Bar
  • Parking available
  • Laundry
  • Parking included
  • Room service
  • Air conditioning
$56
includes taxes & fees
Nov 23 - Nov 24

Explore the area

View in a map
9, Ruelle Casimir, Charrier, Cap-Haitien, HT 1110
  • Place, Cap-Haitien Cathedral
    ‪6 min drive‬
  • Place, Place d'Armes
    ‪6 min drive‬
  • Place, Cormier Beach
    ‪16 min drive‬
  • Airport, Cap-Haitien (CAP-Cap-Haitien Intl.)
    ‪7 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | 1 bedroom, premium bedding, down comforters, individually decorated

Deluxe Double Room

  • 194 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Apartment, 2 Bedrooms

Apartment, 2 Bedrooms | 1 bedroom, premium bedding, down comforters, individually decorated

Apartment, 2 Bedrooms

  • 365 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed (Mini Suite)

Room, 1 Queen Bed (Mini Suite) | View from room

Room, 1 Queen Bed (Mini Suite)

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | 1 bedroom, premium bedding, down comforters, individually decorated

Standard Room, 1 Queen Bed

  • 182 sq ft
  • Sleeps 2
  • 1 Queen Bed

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About this property

Metro Residences Hotel

3-star Cap-Haitien hotel with private balconies
This hotel features a restaurant, a nightclub, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, coffee/tea in a common area, and concierge services.
Metro Residences Hotel offers 13 accommodations with DVD players and complimentary toiletries. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate sitting areas and include desks. Beds feature down comforters and premium bedding. Flat-screen televisions come with pay movies.

Bathrooms include showers. In-room wired Internet access is available for a surcharge. Additionally, rooms include ceiling fans and blackout drapes/curtains. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. For a surcharge, a shuttle from the airport to the hotel (available on request) is offered to guests. This Cap-Haitien hotel also offers a nightclub, a terrace, and barbecue grills. Concierge services, a complimentary grocery shopping service, and wedding services can be provided. Limited complimentary onsite parking is available on a first-come, first-served basis.

Metro Residences Hotel has designated areas for smoking.

Sky Bar - Overlooking the garden, this rooftop bar serves brunch, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Happy hour is offered. Reservations are required.
A complimentary grocery shopping service is offered and room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Wired internet (USD 10 per night)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Airport pick-up shuttle (surcharge) during limited hours on request
  • Free self parking on site
  • RV/bus/truck parking (surcharge) on site
  • Limited onsite parking

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Sky Bar

Things to do

  • Nightclub
  • TV in common areas

Family friendly

  • Crib (surcharge)
  • DVD player
  • In-room babysitting (surcharge)
  • Rollaway/extra bed (surcharge)
  • Separate bedroom

Conveniences

  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Barbecue grill
  • Terrace

Accessibility

  • No elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Crib (surcharge)
  • Down comforter
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium channels
  • Pay movies

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Separate sitting area

Policies

Check-in

Check-in start time: noon; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property for check-in information
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10 per stay
Cribs (infant beds) are available for USD 10.00 per day

Important information

Optional extras

  • Fee for in-room wired internet: USD 10 per night (rates may vary)
  • An in-room refrigerator is available for an additional fee
  • Crib (infant bed) fee: USD 10.00 per day
  • Rollaway bed fee: USD 10 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Metro Residences Hotel Cap-Haitien
Metro Residences Hotel
Metro Residences Cap-Haitien
Metro Residences Hotel Hotel
Metro Residences Hotel Cap-Haitien
Metro Residences Hotel Hotel Cap-Haitien

Metro Residences Hotel Reviews

Reviews

6.2
Rating 10 - Excellent. 13 out of 57 reviews
Rating 8 - Good. 13 out of 57 reviews
Rating 6 - Okay. 8 out of 57 reviews
Rating 4 - Poor. 11 out of 57 reviews
Rating 2 - Terrible. 12 out of 57 reviews

6.8/10

Cleanliness

6.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Kareen

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We could not find the hotel, we tried the phone number and it did not work. In the description it says that the hotel is 7 min away from airport. Noone in the area had heard of it. I had to book another hotel
Stayed 1 night in Aug 2025

6/10 Okay

Peterson B

Business traveler
Disliked: Staff & service, amenities
Poor light in the room. Bad internet signal . They need to upgrade their tech equipment
Stayed 2 nights in Aug 2025

10/10 Excellent

Angela

Stayed 1 night in Aug 2025

4/10 Poor

Guebolle

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Air conditioning wasn’t provided like it was mentioned in the facility
Stayed 2 nights in Aug 2025

2/10 Terrible

Zadeline

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jul 2025

10/10 Excellent

Angeline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I highly recommend this place. It is very affordable, you get serve breakfast, the staff is very nice and helpful. I really enjoyed my stay there. I will definitely stay there again.
Stayed 3 nights in Jul 2025

2/10 Terrible

Marcseau

No good
Stayed 3 nights in Jul 2025

8/10 Good

Serhe

Stayed 15 nights in Nov 2024

8/10 Good

Romon

Liked: Cleanliness, staff & service, property conditions & facilities
Cooked food for guest
Stayed 2 nights in Nov 2024

6/10 Okay

Diela

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
I like it it’s clean and quiet I didn’t like the part of no TV and no A/C Furthermore they told me they didn’t cook after I paid for my breakfast online at last they brought me something to eat before I left
Stayed 1 night in Aug 2024

2/10 Terrible

Gina

Stayed 1 night in Jul 2024

8/10 Good

Amiel

Stayed 1 night in Nov 2023

4/10 Poor

Bessie Anastha

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Could have done much more. Paid for breakfast but I was served what I could purchase on the street.
Stayed 2 nights in Nov 2023

6/10 Okay

geraldine

Liked: Staff & service

A diamond chip in the rough

This Hotel have signs that it was a nice place to stay before covid. There are some improvements the owner is addressing such as plumbing. Being without guest for a couple years and the owner was really not expecting us as he had cancelled all bookings, the generator for the AC was not primed. However, the owner was the epitome of hospitality His staff on hand quickly found a room with an old fashion electic AC that worked quite well. The room was quickly dusted and a small fridge was moved into the room The linen was clean and next morning the front desk staff brought us hot coffee. They really tried to accommodate us. The decor is native to Haiti. The location is in the central area of Cap City but on a quieter side street. I think once the improvements to the plumbing issues are made and the entry treshold tiles replace, some cleaning up of the entry courtyard etc is done it will again reflect the vibrancy it must have had before the 2 years neglect occurred. I must add that I'm a usual 4-5* hoyel patron and was really repelled at the 1st impression. But our driver had a long day driving us fro Hinche over a very rough 2hours of bad road and he abandoned us after dropping us off at the front gate. The 2 young women that was there were obviously not expecting us. They called the owner and he was one of the nicest understaning persons ever. Along with the 2 youn ladies, my husband's patience I was able to calm down sufficiently to accept the hospitality.
Stayed 8 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Jun 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice Hotel

It was very nice and clean. The staff was very friendly and professional will definitely consider going back when I’m in Cap-Haitian
Stayed 3 nights in Mar 2021

8/10 Good

RINS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

6/10 Okay

Verified traveler

Traveled with family and small children, Business traveler
Liked: Amenities
I didnt like the room I was put in, thhe bathroom started leaking and bed bugs bit me and my daughter. When i approached them with that the switch thenroom to a better room and condition and then they opened the wifi to the hotel so my experience was not all bad
Stayed 4 nights in Jan 2020

2/10 Terrible

Wilguens

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel claim that they have parking and it wasn't true if one car already park, you have to find your way to park outside the hotel. at checking the lady was so nice but i never get a towel on time in my room due to the construction, it was a mess
Stayed 10 nights in Aug 2019

8/10 Good

Verified traveler

Stayed 5 nights in Jan 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Dec 2018

8/10 Good

Wesner

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Haiti 18 Nov 18

The staffs were very nice. They tried to accommodate to all requests. My only issue was the hot water. But for the it was overall a very nice place to stay.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel,it’s fantastic, everybody should go there
Stayed 2 nights in Oct 2018

10/10 Excellent

Marlange

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

6/10 Okay

sorina, hamilton ont canada

Disliked: Cleanliness, property conditions & facilities, room comfort
overcharged by expedia false advertising not to book again here or through expidoa
Stayed 15 nights in Jun 2018