Search Deals on

Canillo Vacation Packages

Bedrooms very dated. A bit like Faulty Towers.

We had ants in our room but they quickly switch our room.

We enjoyed our stay very much! From the beautiful hotel, to the very friendly and helpful staff and of course being right in front of the cathedral really topped it off! The room had everything you needed and was very spacious and comfortable. I highly recommend!

This was one of the worst customer service experiences I have encountered at any hotel. From the moment we arrived, the reception staff were rude, dismissive, and completely uninterested in helping. Every interaction felt like an inconvenience to them, and basic courtesy and professionalism were noticeably absent. Three days before arrival, I requested an early check-in and received no response. When we arrived, just 10 minutes before check-out time, we were told an early check-in was not possible because guests were still sleeping after “partying too much.” This was an incredibly unprofessional excuse and demonstrated a complete lack of regard for arriving guests. What made the experience even worse was the treatment of my wife, who is disabled and unwell. Despite making staff aware of her circumstances, there was absolutely no empathy, compassion, or willingness to assist. We were met with indifference throughout. As someone who spends a significant amount of money within this hotel group and is recognised at other properties, I expected a basic level of customer care. Instead, I encountered arrogance, poor attitude, and a complete failure in hospitality. A hotel can have excellent facilities, but when the first people guests encounter are rude, unhelpful, and lacking compassion, it ruins the entire experience. Based on the service we received, I would not recommend this hotel and will seriously reconsider staying with this hotel group in the future.

We had a wonderful time. Antonia was so kind and helpful. It is in a perfect location. We would definitely stay there again.

.

The room was modern and design, very practical with plenty of space. although a bit tricky to configure, the Air conditioned worked very smoothly. Breakfast was incredible with a large variety of fresh food. The swimming pool was also a nice addition after a hot day, very clean and agreable. this is real 4 stars hotel, very good value.