6/10 Okay
Anita
Traveled with group
Apr 13, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros location is great. Close to many shops and restaurants. The bed was comfortable and bedside lights have USB ports. Washing machine is convenient as is kitchen with dishwasher, microwave and full size fridge. Parking is available in basement for a fee $20 per night…it adds up if staying for longer than few nights.
If look closely interior of building needs repairs. Whilst no impact to our room there appeared to be water damage on our floor. Rather than ducted, the air con is split system with one in living room and another unit in bedroom which blows air directly onto face. Not ideal. Inadequate drainage in bathroom so lots of water seepage onto tiles outside of shower. Perhaps this is why there are so many towels…for guests to clean up the mess as bath mat is far from adequate. Also unpleasant odour coming from bathroom drains. Carpets not exactly clean, need to wear slippers else your socks / feet will be dirty. They don’t refresh slippers during your stay either and these can get tired after a few days. Amenities of shampoo and conditioner very ordinary. Definitely not premium or luxury product. Buffet breakfast was average. Glad it wasn’t more than $34pp. Ate at steakhouse for dinner, again nothing special and somewhat expensive at nearly $300 for two.
Overall this is more of a 4 star and not representative of 5 star as claimed. Is more akin to a Mercure or Novotel.
If you can get at discount rate then it’s okay else plenty of other options in Canberra
Anita
Stayed 2 nights in Apr 2025