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Hotel Matsubara

3.0 star property

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Photo gallery for Hotel Matsubara

Exterior
26-inch LCD TV with cable channels, TV, toys
Lobby sitting area
Free daily buffet breakfast
Lake

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Spa
  • Laundry
  • Room service
  • Pet friendly
  • 24/7 front desk
$59
includes taxes & fees
Dec 1 - Dec 2

Explore the area

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Rua Professor José Paulo, 80, Vila Capivari, Campos do Jordão, SP, 12460-000
  • Place, Campos do Jordão Convention Center
    ‪6 min walk‬
  • Place, Capivari Shopping Center
    ‪11 min walk‬
  • Place, Capivari Park
    ‪13 min walk‬

Room options

View all photos for Basic Double Room

Minibar, in-room safe, desk, blackout drapes

Basic Double Room

9.0 out of 10
Wonderful
(10 reviews)
  • 151 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Double Room

Minibar, in-room safe, desk, blackout drapes

Deluxe Double Room

9.6 out of 10
Exceptional
(8 reviews)
  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Deluxe Triple Room

Minibar, in-room safe, desk, blackout drapes

Deluxe Triple Room

8.0 out of 10
Very good
(1 review)
  • 215 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

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About this property

Hotel Matsubara

3-star hotel in Capivari
A fitness center, a complimentary children's club, and coffee/tea in a common area are available at this smoke-free hotel. Free buffet breakfast is provided, as well as free WiFi in public areas, free valet parking, and a free area shuttle. Other amenities include spa services, concierge services, and laundry facilities.
Hotel Matsubara offers 20 accommodations with minibars and safes. 26-inch LCD televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.
Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access. This family-friendly hotel also offers a fitness center, spa services, and a complimentary children's club. Complimentary self parking and valet parking are available on site.

Hotel Matsubara is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7 AM and 11 AM.
Onsite venue - This restaurant specializes in international cuisine and serves breakfast only.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle
  • Free self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • Coffee and tea in common areas

Things to do

  • Arcade/game room
  • Free children's club
  • Gym
  • Playground

Family friendly

  • Arcade/game room
  • Baby toys
  • Children's toys
  • Free area shuttle
  • Free children's club
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Picnic area

Spa

  • Massage
  • Spa services

More

  • 2 floors
  • Built in 1982
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 26-inch LCD TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Desk
  • Heating (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 70 per pet, per day
Service animals are welcome, and are exempt from fees
1 total (up to 18 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Pet fee: BRL 70 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.

Property is also known as

Hotel Matsubara Campos do Jordao
Matsubara Campos do Jordao
Hotel Matsubara Hotel
Hotel Matsubara Campos do Jordão
Hotel Matsubara Hotel Campos do Jordão

Hotel Matsubara Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 171 out of 311 reviews
Rating 8 - Good. 89 out of 311 reviews
Rating 6 - Okay. 39 out of 311 reviews
Rating 4 - Poor. 6 out of 311 reviews
Rating 2 - Terrible. 6 out of 311 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Matsubara: Uau!

Hotel fantástico! Excelente acomodação, vastos ambientes de convivência para toda a família, ótimos serviços com destaque ao transfer para a praça do Capivari. Lindo jardim com lago e peixes ornamentais. Ótima hospedagem!
Stayed 5 nights in Dec 2024

10/10 Excellent

Jose

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Thumbs up to the shuttle service to the town centre
Stayed 1 night in Apr 2023

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Best stay of my trip

This has been by far the best hotel I've had in Brazil. I've visited the country twice and stayed in a dozen places. The town itself is nice with plenty to see, but this hotel was a pleasant surprise. It has more amenities than listed with a kids playroom and game room, in addition to small gym and in the back a beautiful Japanese style garden. The breakfast was full standard Brazilian buffet and the rooms were comfortable but not lavish.
Stayed 1 night in Feb 2022

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was unacceptably dirty and old, there was mold on the walls, the mirror was so stained I could barely see myself. For the price we paid, it was unacceptable.
Stayed 2 nights in Jul 2019

10/10 Excellent

Marilia, Botelhos,mg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great location and property area!

It had everything we needed. Excellent service! Close by city center

6/10 Okay

Sandra

Business traveler
Liked: Cleanliness

Crítica

Hotel antigo, precisando de reformas. Quartos simples, com equipamentos obsoletos. Espelhos velhos e feios. Café razoável. Atendimento bom, mas com poucas pessoas. Acredito que existem melhores opções. A pousada da mesma marca é melhor.
Stayed 2 nights in Aug 2025

10/10 Excellent

Quezia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ótima, o atendimento foi excelente, a localização é muito boa. Não temos nada a reclamar. Só elogios.
Stayed 2 nights in Aug 2025

10/10 Excellent

Liliane

Stayed 2 nights in Aug 2025

10/10 Excellent

Ronaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Incrível!

Stayed 2 nights in Aug 2025

10/10 Excellent

paulo K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

8/10 Good

Flavio Lopes, Volta Redonda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O serviço de tranfer é muito bom e como fomos na florada da cerejeira o jardim estava lindo!
Stayed 1 night in Aug 2025

4/10 Poor

Marcelo

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Fuja

Nao foi legal. Ao chegarmos nosso quarto nao estava pronto e nos enviaram ao unico que restava. Amplo mas com cama e travesseiros muito ruins, além de forte cheiro de tinta. Acabei passando mal. Definitivamente não me hospedarei mais nesse hotel
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi uma ótima experiência! Eles fornecem transfer até o centro de Capivari e o motorista, Marcos, é muito atencioso e prestativo!
Stayed 3 nights in Jul 2025

10/10 Excellent

ANDERSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pessoal do atendimento e do trasnporte para o capivari são bem eficientes e educados
Stayed 2 nights in Jul 2025

8/10 Good

Yana Karla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2025

6/10 Okay

Fatima Aparecida

Liked: Cleanliness, staff & service
Stayed 3 nights in Jul 2025

10/10 Excellent

Fabiana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todos muito atenciosos, adoramos a estadia!
Stayed 4 nights in Jul 2025

10/10 Excellent

Igor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Kaique

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avaliação Casal

Hotel muito organizado, recepção excelente, atendimento dedicado, café da manhã perfeito, voltar outras vezes.
Stayed 1 night in Jun 2025

6/10 Okay

Rafael

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort

Hotel ok

Hotel ok, cama confortável. Eles possuem transporte para levar você ao centrinho, o que é ótimo, porque nessa região é impossível estacionar o carro. Fui no café da manhã meio tarde e muitas coisas haviam acabado e não houve reposição. O hotel tem estacionamento e fica com a chave do teu carro para manobrar, infelizmente sai de lá com um retrovisor ralado e o espelho quebrado, o funcionário da recepção pediu para mandar fotos por WhatsApp e não tive mais retorno.
Stayed 2 nights in Jun 2025

10/10 Excellent

Camila

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Local muito bem localizado, muito aconchegante, eles tem transfer para ir até o centro que facilita muito pois é ruim de estacionar, zero defeitos! Voltarei novamente com certeza
Stayed 1 night in Jun 2025

10/10 Excellent

Marcela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Feriado em Campos do Jordão

Maravilhosa! Super recomendo o hotel ! Fomos muito bem recebidos pelo Alexandre e pelo motorista Marcos. As meninas da arrumação muito caprichosas. Café da manhã com muita variedade , chocolate quente 24h a disposição. Apesar da proximidade com o centro , o hotel disponibiliza Transfer para o Capivari até às 22h. Uma sugestão seria colocar ventilador de teto, os cariocas sentiram falta mas não sentimos frio. Foi tudo perfeito !
Stayed 3 nights in Jun 2025

10/10 Excellent

Elisa Viana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Valcemir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Estadia agradavel e maravilhosa, conseguimos descansar. Cafe da manha com uma grande variedade e muito bem servido. Funcionarios sempre muito solicitos.
Stayed 3 nights in Jun 2025

2/10 Terrible

Alexandre

Liked: Cleanliness
Disliked: Room comfort
Cheguei dia 12Jun25 as 18 hs e fiquei no quarto 207. Ao tomar banho a ducha praticamente goteva e não esquentava. As 20 hs ao sair reclamei e ao voltar a ducha saia água mas não esquentava. Na manhã seguinte reclamei novamente e o funcionário da manutenção constatou q a ducha realmente não esquentava e o problema era na caldeira. As 11:45 tinha q tomar banho para fazer o check out e a água da ducha ainda estava praticamente fria. Outro detalhe é q o aquecedor elétrico não tem capacidade para aquecer o quarto e o banheiro ao mesmo tempo, até pedi mais um aquecedor, mas o funcionário disse q a parte elétrica do quarto não suportaria. A temperatura em Campos chegou a 2°C, não conseguimos tomar um banho quente e ter uma noite confortável. Depois vi que outras pessoas já reclamaram da questão q a ducha não esquenta o suficiente nos dias mais frios. Outro detalhe é q a cortina do quarto não é blackout e logo cedo a claridade incomoda. Não volto mais e não recomendo. Pelo preço da para ficar em pousadas com mais conforto a exemplo do Campo dos Holandeses, Jardon, GrandChamp...
Stayed 1 night in Jun 2025