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Our stay was wonderful. The room was beautiful and well maintained and clean. The staff was helpful and friendly. I mostly spoke with the young man on afternoon/evening shift. He was very friendly and helpful. The only very minor complaints I have is that the bathroom light was motion activated and no instructions on how to change the setting, so we were blinded in the middle of the night; the drain in shower was very slow so I lifted the metal plate and it was pretty disgusting underneath. The drain was partially clogged with hair and who knows what else. I would suggest the housekeeper clean that more frequently, also the TV had no instructions and I could not figure out how to turn off the auto channel announcement. Truly these were minor, but things to mention. It was a lovely room with great views. One of the mornings we got to watch more than one pod of dolphins in the marina. The noise level was a little loud, but not so much that it was unbearable, considering the location. I will stay again and will request the same room!

The staff was excellent! Our accommodations were very nice, very clean and well maintained. Everything we needed was right at our fingertips during our entire stay.

Need better pillows

We stay for 3 nights, They did not clean up our room until we cek out, they just come 1 hour before we cek out, but that too late because we will leave the rooms. we only cleaned up by ourselves during our vacation. The location is perfect very close with the beach and shopping area. I would like to stay in this hotel again next time, i wish the cleaning service can cleanup my room every days.

I was disappointed with my stay overall. While the staff at the front desk was very friendly and helpful, the hotel itself did not meet my expectations for a Westin. The property felt very outdated and didn’t seem as clean as it should have been. The air conditioning didn’t work properly, the toilet worked on and off, and the first room I was given had a strong unpleasant smell. I also wasn’t given the room type I originally requested, so I had to go back to the lobby to have it corrected. Thankfully, they changed my room without any issues, and the second room did not have the odor. Unfortunately, the cleanliness was still a concern. The bedding had a stain and hair on it, so I had to request fresh sheets. The towels also looked worn, cheap, and dusty. Based on my experience, I’m not confident the linens are changed as thoroughly as they should be. One positive was the complimentary shuttle service to nearby attractions, including the beach, which was very convenient. Overall, the friendly staff was the highlight of my stay, but the condition and cleanliness of the hotel fell well below my expectations. I would personally rate this as more of a 3-star hotel and would not choose to stay here again.