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NH Collection Palacio de Burgos

4.0 star property

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Photo gallery for NH Collection Palacio de Burgos

Meeting facility
Lobby
Meeting facility
Lobby
Hallway

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Gym
$95
includes taxes & fees
Mar 5 - Mar 6

Explore the area

View in a map
Calle de la Merced, 13, Burgos, Burgos, 9002
  • Place, Burgos Cathedral
    ‪3 min walk‬
  • Place, Plaza Mayor
    ‪3 min walk‬
  • Place, Museum of Human Evolution
    ‪8 min walk‬
  • Airport, Burgos (RGS-Villafria)
    ‪10 min drive‬

Room options

View all photos for Superior Room

Superior Room | Minibar, in-room safe, desk, blackout drapes

Superior Room

9.0 out of 10
Wonderful
(65 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Room, River View

Superior Room, River View | Minibar, in-room safe, desk, blackout drapes

Superior Room, River View

9.8 out of 10
Exceptional
(12 reviews)
  • 323 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Premium Room

Premium Room | Minibar, in-room safe, desk, blackout drapes

Premium Room

8.6 out of 10
Excellent
(12 reviews)
  • 377 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

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Lobby
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About this property

NH Collection Palacio de Burgos

4-star Burgos hotel with restaurant
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business center, 24-hour room service, and conference space. Housekeeping is available on request.
NH Collection Palacio de Burgos offers 110 accommodations with minibars and safes. A pillow menu is available. Plasma televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

This Burgos hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include coffee/tea makers and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a 24-hour business center and 5 meeting rooms.

Wireless Internet access is complimentary. Event facilities measuring 495 square feet (46 square meters) include conference space. This business-friendly hotel also offers a fitness center, tour/ticket assistance, and laundry facilities. Limited onsite parking is available on a first-come, first-served basis (surcharge).

NH Collection Palacio de Burgos is a smoke-free property.

Buffet breakfasts are available for a surcharge between 7:00 AM and 10:30 AM on weekdays.
Rincon de la Merced - This restaurant specializes in local cuisine and serves lunch and dinner. A children's menu is available.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Onsite parking available only on request
  • Secured, covered self parking on site (EUR 22 per day)
  • Limited onsite self parking

Food and drink

  • Weekday buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 16 for adults and EUR 17 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Rincon de la Merced

Things to do

  • Gym

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 495 square feet of conference space
  • 5 meeting rooms

Outdoors

  • On the riverwalk

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 100% renewable energy
  • 4 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Free daily newspapers
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 35 per pet, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 35 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 16 for adults and EUR 17 for children
  • Covered self parking fee: EUR 22 per day
  • Pet fee: EUR 35 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 35 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts major credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher, a smoke detector, and a security system

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms
Parking height restrictions apply

Property is also known as

Nh Palacio Merced
Nh Palacio Merced Hotel
NH Collection Palacio Burgos Hotel
Collection Palacio Hotel
NH Collection Palacio Burgos
Collection Palacio
Nh Palacio De La Merced Hotel Burgos
Nh Hotels Burgos
Nh Hotel Burgos
Nh Collection Palacio Burgos
NH Collection Palacio de Burgos Hotel
NH Collection Palacio de Burgos Burgos
NH Collection Palacio de Burgos Hotel Burgos

NH Collection Palacio de Burgos Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 627 out of 937 reviews
Rating 8 - Good. 226 out of 937 reviews
Rating 6 - Okay. 50 out of 937 reviews
Rating 4 - Poor. 20 out of 937 reviews
Rating 2 - Terrible. 14 out of 937 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Ivanna

Traveled with family
Liked: Cleanliness, staff & service
Nice location, very dated hotel, but clean. Although parking is on premise, they can’t guarantee you get a spot. I was fortunate to get one of the last spots. It’s very tight space, even to get in to their garage. Had to turn in both side mirrors. It’s a”4 star hotel” but there is no one to help you with your suitcases, traveling with my mom so we had to make a couple of trips to the garage. They didn’t have a trolley when we got there or when we left. . Location is wonderful so if you are not driving and packing light it’s fine.
Stayed 1 night in Nov 2025

10/10 Excellent

Hector

Stayed 2 nights in Oct 2025

10/10 Excellent

Luis

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 1 night in Oct 2025

10/10 Excellent

Ecaterini

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was located right across from the old Part of the city an easy walk to the cathedral. Room were spacious and comfortable
Stayed 1 night in Oct 2025

10/10 Excellent

Luca

Traveled with family
Liked: Cleanliness, amenities
Incredible experience, beautiful property. Staff was great.
Stayed 2 nights in Oct 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities
Wonderful staff, comfortable bed, super clean and well appointed bathroom.
Stayed 1 night in Oct 2025

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
None
Stayed 3 nights in Oct 2025

10/10 Excellent

Lisette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room, big room, nice bathroom
Stayed 1 night in Oct 2025

10/10 Excellent

Adam

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
This has been a great stay! The property is amazing and the staff is very professional. Would definitely stay here again.
Stayed 1 night in Oct 2025

10/10 Excellent

Cesar A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel with great location. Breakfast was excellent.
Stayed 1 night in Oct 2025

10/10 Excellent

Bernard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was very good
Stayed 1 night in Oct 2025

10/10 Excellent

Edna, SAN JUAN

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent restaurant
Stayed 2 nights in Oct 2025

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Cody

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stunning property. Room was clean and comfortable. Staff was extremely helpful and kind. Easily walkable to all the sights.
Stayed 2 nights in Oct 2025

10/10 Excellent

Artur, West Lafayette

Stayed 1 night in Sep 2025

10/10 Excellent

ricardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet and pretty rooms Staff was very nice and helpful. Hotel has great location
Stayed 2 nights in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

claudina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone at the reception desk was very helpful and friendly. The servers in the restaurant appeared to be bother by my presence. They seemed unhappy with their job altogether.
Stayed 1 night in Sep 2025

10/10 Excellent

gail

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel, our third visit. Excellent location
Stayed 1 night in Sep 2025

10/10 Excellent

EDUARDO, AREQUIPA PERU

Stayed 2 nights in Sep 2025

8/10 Good

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good location

Stayed 3 nights in Aug 2025

10/10 Excellent

Raul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding hotel in every area. Super quiet, spacious and comfortable. We certainly stay at this location when visiting Burgos again. Very convenient to most places of interest around the main Cathedral. Walkability was great along the river located just across the street from this palacial facility. Breakfast was plentiful and delicious.
Stayed 4 nights in Sep 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Only thing was our room had a ‘window’ but it was more of a sky light due to the structure of the building. Everything else was lovely!
Stayed 1 night in Sep 2025

10/10 Excellent

Elena, Burke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great hotel in the amazing city of Burgos. The room was clean, breakfast was good with plenty of options, staff was super helpful. I would highly recommend.
Stayed 1 night in Aug 2025

10/10 Excellent

lisa, Delta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful and more than what I expected. Can’t wait to check in again.
Stayed 1 night in Sep 2025