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Buena Vista Vacation Packages

I am not one to do these reviews. Check in was like my last stay, a college student employee doing his best to manage by himself while there was he capacity for 4 check-ins at once. My last stay was the same while other staff at the desk said they could not help me. This shows me a lack of staff = cost savings manager perhaps. My check-in took exceptionally long. My room stay began with a non-working heating and air system which maintenance later repaired. That took 2 hours and the room was really hot. I got over it, thanked the college student maintenance tech. This occupancy was understandable TBH. The morning was way worse, no hot water. Calls for help went unanswered in the time I needed to make morning meetings. With bedhead I went to breakfast at the hotel restaurant. I went to the buffet and was told to stop and prepay, I placed my breakfast on the table, went to a line that took almost 10 minutes to pay for what turned out to be a cold plate of eggs as a result. I appreciate the staff that was working greatly, the manager/owner needs to step up the body count. I left feeling like a morning zombie.

The staff was amazing. The restaurant on the lobby level made the best mocha latte I have ever had. I stayed in a suite room and really enjoyed having a separate space to sit a visit. The location is great - right in the heart of downtown Roanoke - easy walk to museum, shopping and restaurants. I highly recommend!

Carpet was not good. I had to drive back for the keys as they did not work, I fact receptionist guy did not even synched those keys , I guess. Was just saying door lock battery is gone, actually battery was fine, he just did not want to helpful so just fetched the keys without syncing them for the room. They want to sell every package they have rather than hospitality. I would rate 3/5 to this overrated resort.

This is a historic hotel. If you are looking for all state of the art amenities, this is not your place . If you are looking for gracious charm, clean and well appointed accommodations, you will find it here. We had a wonderful stay for our 20th anniversary. We enjoyed it so much we would like to join their membership club.

The staff was great! Friendly, knowledgeable, helpful. The room was clean. The price was overly expensive. The breakfast left much to be desired. The room is had was huge. However there was zero storage, a closet The size of a breadbox, and a small bathroom. The pull out couch was stained and we couldn't use it. 2 shampoos and 2 conditioners were left total for a week stay for 4 people. Fortunately i had my own. Housekeeping did not stop by and we had to track down fresh towels half way through stay. We also had to request trash pick up and no extra garbage bags were provided. There was rain damage to the ceilings, there were foundation settling cracks on walls, the hot tub was down and no guests were notified who had already booked ( this is why I got this room at this hotel) that it had gone down. The pool was colder than the room it was in or the temp outside.