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We had a wonderful stay at The Moon hotel. The staff are excellent and we had a speedy and very easy check in experience. The Moon is a beautiful, calm place slightly out of the central sights of Florence, but within an easy walk. Our rooms were beautiful. Great showers and the beds were so comfortable. We slept very well. Breakfast was of a high quality, the fresh egg dishes were delicious. If you like cake for breakfast, you will be spoilt for choice. We used the spa area which was lovely at the end of the day. If not included in your room deal it is extra and you need to book a slot. The hydrotherapy pool is not huge, but works well. Sauna and steam room were very good. Overall a wonderful experience and special thanks to Giorgio for his quick check in and excellent and friendly customer service throughout our stay.

We booked 3 nights at the hotel and found the location to be excellent. Within a 15 minute walk to all the major attractions. What we were disappointed in was the staff and accommodations. I asked for directions to the nearest bank ATM and you have thought I was asking for national security codes. We went to the rooftop bar twice in one evening and were told that the outdoor seating had been reserved, for 4 hours at a time. There several other couples that had been told the same thing. We proceeded to dine outdoor across the canal and could see the roof top bar from where we were sitting. We observed the tables not being used for at least 1.5 hours during that 4 hour block. When we back to the hotel after dinner and proceeded to the roof top bar again. We were told the same thing and spoke with 2 other couples that had been told the same thing. When I went to the front desk to inquire about this, the front desk staff couldn’t believe that was going on. I was assured they would follow up with me once they determined what was going on. I never heard from anyone after that. Next morning at breakfast one of the other couples from the bar the night before advised that they had witnessed money being exchanged between the employees and the individuals the seating was reserved for. Very disappointing that we paid for amenities we never were able to enjoy.

I absolutely loved my stay at this hotel in the center of Florence! The rooms, breakfast, and rooftop bar were all fantastic. Thank you to the staff for your wonderful service and professionalism.

Such a beautiful and quiet property. The staff were so friendly and accommodating. The food and drinks were delicious and we enjoyed the spa as well!