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If you want a room with no towels and no soap, go ahead. It will be a bad experience.

I have been in the hospitality industry most of my life. The Promissory Hotel is a new hotel property built in a 9 year vacant building of an iconic old bank. I didn't know what to expect. Well, that being said, they far exceeded my expectations. The staff are Professional, Polite, and very competent. Their style is accommodating without being overbearing. Perfect. The new restaurant is still working out the kinks, but the latin themed food is both healthy and eclectic. They take care in the food preparation and even the coffee is fantastic and served with a genuine smile! Food is very appropriately priced. The hotel took painstaking care to decorate in a traditional style invoking the culture of old Roanoke, with the morphing of the bank into the style. The rooms are spacious, immaculate in cleanliness, and full of upscale amenities such as soaps and shampoos from Molten Brown. The architecture kept the integrity of the old building and even the solid core doors feel like something when you shut them. The room is Very quiet. The hotel is located one block from the square so no driving is necessary. We were able to walk to everything. This hotel has been a pleasant surprise. We stopped as a two day quick vacation on our way home from further South, and we added a day. We will be back.

The air conditioning worked well, as did the refrigerator and freezer. The shower was another story: I sometimes had to wait for 10 minutes for hot water. And the TV was the only real amenity other than the refrigerator and freezer. The staff was very helpful and the stay was comfortable and quiet.

Clean room

The hotel itself is old and outdated. However the rooms were clean. There were no bugs whatsoever. The breakfast was reasonably good. I didn’t care for the eggs but everything else was good. I would stay again for such a good price

I am quite disappointed in this hotel. There were no bellhops to assist with luggage. The restaurant does not have a waiter/waitress. You have to order at the bar. When we went to order breakfast at the bar the lady told us they would be closing the kitchen down early because she had to get to her other job!! The bed mattress was horrible. I tried calling the front desk for assistance and no one answered the phone. Two loiters sat on the front steps to the entrance smoking. I was told they were not guests staying at the hotel. Just not a great experience. Especially, for the cost of the room stay.

Very clean very hospitable great location Definitely a great stay and will return again