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Bigastro Vacation Packages

Great stay, suited a family of four for a few days

Great location and a nice room, but the stay was let down by poor maintenance. The fridge was dirty, smelled terrible and did not work, so we ended up buying ice just to keep our water cold during the hot Alicante days. We reported it in person and by email, but it was only replaced on our last day. The shower also leaked water into the main room area. A basic room check before arrival would have prevented most of this.

We stayed on the Level rooms, the whole experience was exceptional. Great room.and facilities and the staff just couldn't do enough.

Didn’t get our rooms until 4:30pm. In one of them the shower tray had a huge crack in it that they had tried to fix with silicone. Couldn’t be moved as the hotel was full. In the other room we found a pair of socks that were not ours. Thin walls between rooms. Staff on check in and the breakfast room were very slow. Same at the bar upstairs. Better downstairs. Needs a bit of TLC and some better training of staff. Good location, nice decor, prices at restaurants and bars not that bad.

The non refurbished rooms are very tired. The onsite car park was made unavailable at short notice.