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Big Rock Vacation Packages

Great! But parking was bad.

Pros: Location is excellent. View was excellent. They upgraded my room from the 4th floor to the 28th floor at no extra cost. Cleaned when I requested. Cons: Staff was a bit snooty snooty hoity toity. Didn't know I had to pay for parking so that cost more than I budgeted for, it was also an unnecessary hassle to do due to poor internet connection. Confusing amenity fees that I thought I was properly taking advantage of but toward the end felt was taking advantage of me to extract more money. I requested some items be brought up to our room only for staff to tell me I had to come down to the lobby myself to grab them. Ultimately I can summarize the experience easily as its not worth what I paid for. Also no pool but thats more on me for not checking for that ahead of time.

隔音效果差

I would like to come back it’s safe and clean u can see the view

I have to share this amazing experience I had here at the Pendry, from the moment we pulled up our trip was destined to be great. For starters the building itself displays rich luxury. Muriel at the front desk helped us promptly after entering the lobby. We arrived several hours early so our room was not ready. She checked us in and in brief conversation acknowledged my birthday was the next day. She provided a list of things to do and how to get there. One of which was the Chris Brown-Usher concert happening later in the day that my girlfriend and I ended up thoroughly enjoying! The following day after a full day of birthday activities I came back to the room to a HAND WRITTEN MESSAGE from her and the team whizzing me a happy birthday. Full disclosure I shed a tear because who does not enjoy being made to feel special on their birthday. Muriel made sure that my stay here was fit for that of a King. The view from the room was spectacular, hotel location convenient, sheets and pillows divine, and shower luxurious. On my very likely return to Chicago I will almost certainly stay at the Pendry and if you made it this far in the review you should too. Worth every penny spent.