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Holiday Inn Resort The Lodge At Big Bear Lake by IHG

3.0 star property

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Photo gallery for Holiday Inn Resort The Lodge At Big Bear Lake by IHG

Restaurant
Exterior
Hypo-allergenic bedding, in-room safe, blackout drapes
Restaurant
Meeting facility

Reviews

7.6 out of 10
Good

Popular amenities

  • Room service
  • 24/7 front desk
  • Gym
  • Laundry
  • Pool
$121
includes taxes & fees
Dec 7 - Dec 8

Explore the area

View in a map
40650 Village Drive, Big Bear Lake, CA, 92315
  • Place, The Village
    ‪1 min walk‬
  • Place, Big Bear Visitor Center
    ‪3 min walk‬
  • Place, Big Bear Marina
    ‪5 min walk‬
  • Airport, San Bernardino, CA (SBD-San Bernardino Intl.)
    ‪42 min drive‬

Room options

View all photos for Standard Room

Hypo-allergenic bedding, in-room safe, blackout drapes

Standard Room

7.6 out of 10
Good
(8 reviews)
  • Sleeps 2
  • 1 King Bed OR 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Patio, Courtyard View

Hypo-allergenic bedding, in-room safe, blackout drapes

Standard Room, 1 King Bed, Patio, Courtyard View

7.8 out of 10
Good
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, blackout drapes

Standard Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Courtyard View

Hypo-allergenic bedding, in-room safe, blackout drapes

Standard Room, 1 King Bed, Courtyard View

10.0 out of 10
Exceptional
(3 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Backside View)

Hypo-allergenic bedding, in-room safe, blackout drapes

Standard Room, 1 King Bed (Backside View)

8.8 out of 10
Excellent
(10 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (High Floor)

Hypo-allergenic bedding, in-room safe, blackout drapes

Standard Room, 1 King Bed (High Floor)

9.0 out of 10
Wonderful
(57 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Balcony, Courtyard View

Hypo-allergenic bedding, in-room safe, blackout drapes

Standard Room, 2 Queen Beds, Balcony, Courtyard View

7.6 out of 10
Good
(39 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Hypo-allergenic bedding, in-room safe, blackout drapes

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(54 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility Roll-In Shower)

Hypo-allergenic bedding, in-room safe, blackout drapes

Standard Room, 2 Queen Beds, Accessible (Mobility Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony, Courtyard View

Hypo-allergenic bedding, in-room safe, blackout drapes

Suite, 1 King Bed, Balcony, Courtyard View

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Jetted Tub (High Floor)

Hypo-allergenic bedding, in-room safe, blackout drapes

Suite, 1 King Bed, Jetted Tub (High Floor)

10.0 out of 10
Exceptional
(3 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Multiple Beds (High Floor)

Standard Room, Multiple Beds (High Floor) | Hypo-allergenic bedding, in-room safe, blackout drapes

Standard Room, Multiple Beds (High Floor)

  • Sleeps 4
  • 1 King Bed and 1 Twin Bunk Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower) | Hypo-allergenic bedding, in-room safe, blackout drapes

Suite, 1 King Bed, Accessible (Mobility, Roll-In Shower)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Balcony (Jetted Tub, High Floor)

Hypo-allergenic bedding, in-room safe, blackout drapes

Suite, 1 King Bed, Balcony (Jetted Tub, High Floor)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Accessible, Balcony (Mobility, Accessible Tub)

Hypo-allergenic bedding, in-room safe, blackout drapes

Suite, 1 King Bed, Accessible, Balcony (Mobility, Accessible Tub)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Communications, High Floor)

Hypo-allergenic bedding, in-room safe, blackout drapes

Standard Room, 1 King Bed, Accessible (Communications, High Floor)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Courtyard View (Communications)

Hypo-allergenic bedding, in-room safe, blackout drapes

Standard Room, 1 King Bed, Accessible, Courtyard View (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications, Backside View)

Hypo-allergenic bedding, in-room safe, blackout drapes

Standard Room, 2 Queen Beds, Accessible (Communications, Backside View)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

Hypo-allergenic bedding, in-room safe, blackout drapes

Standard Room, 2 Queen Beds, Accessible (Mobility, Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Hypo-allergenic bedding, in-room safe, blackout drapes

Standard Room, 2 Queen Beds, Accessible (Communications)

  • Sleeps 4
  • 2 Queen Beds

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About this property

Holiday Inn Resort The Lodge At Big Bear Lake by IHG

3-star hotel in Big Bear Central
After a day on the slopes, return to Holiday Inn Resort The Lodge At Big Bear Lake by IHG to dine at the restaurant and relax in a sauna. Housekeeping is available on request.
Holiday Inn Resort The Lodge At Big Bear Lake by IHG offers 148 accommodations with safes and coffee/tea makers. Premium satellite television is provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Big Bear Lake hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and phones; free international calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and portable fans. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include a sauna, a fitness center, and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to a seasonal outdoor pool, Holiday Inn Resort The Lodge At Big Bear Lake by IHG provides a sauna and a fitness center. The hotel offers a restaurant. This 3-star property offers access to a 24-hour business center and meeting rooms.

A computer station is located on site and wireless Internet access is complimentary. Event facilities measuring 8999 square feet (836 square meters) include a conference center. This ski hotel also offers a vending machine, an arcade/game room, and gift shops/newsstands. Onsite self parking is complimentary.

Holiday Inn Resort The Lodge At Big Bear Lake by IHG is a smoke-free property.

Holiday Inn Resort The Lodge At Big Bear Lake by IHG has a restaurant on site.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle nearby
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • A restaurant

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Gym
  • Sauna
  • Seasonal outdoor pool
  • Ski storage

Family friendly

  • Arcade/game room
  • In-room crib
  • Laundry facilities
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (8,999 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • In a national park
  • In the mountains
  • Outdoor entertainment area
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Connecting rooms available
  • Free international calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone
  • Portable fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2 AM
Minimum check-in age: 21

Check-out

Check-out before 11 AM

Special check-in instructions

The property charges 1 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities are closed on Wednesday, Thursday, and Friday:
  • Outdoor pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: 8 percent of room rate

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees
  • Credit card charges are subject to a surcharge of 1 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to October
Pool access available from 9:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Northwoods Big Bear Lake
Northwoods Resort
Northwoods Resort Big Bear Lake
Holiday Inn Resort Lodge Big Bear Lake
Holiday Inn Big Bear Lake
Northwoods Resort Conference Center
Holiday The At Big Bear By Ihg
Holiday Inn Resort The Lodge At Big Bear Lake

Holiday Inn Resort The Lodge At Big Bear Lake by IHG Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 410 out of 1002 reviews
Rating 8 - Good. 210 out of 1002 reviews
Rating 6 - Okay. 175 out of 1002 reviews
Rating 4 - Poor. 102 out of 1002 reviews
Rating 2 - Terrible. 105 out of 1002 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

2/10 Terrible

Allison

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We went to this hotel for our baby moon on labor day weekend and it was very very warm outside, once we got there to check in the front desk gal told us there AC is down and she will put us down stairs where it’ll be cooler also have housekeeping bring a fan for me since i’m pregnant! haha so let me tell you the fan they brought was as big as my ipad! and they only brought one fan, my poor fiance didn’t get one for himself for the nightstand, I asked them for another fan twice and since didn’t bring it, I gave up and we tried to make it work for both of us.. also if we wanted to open the glass screen door for cold air at during night time there’s no outside screen where you can lock it only an glass screen door!! so you can’t really have that open during night while we are sleeping cause anyone can walk it! anyways all I have to say about this place is please at least call your guest let them know when there’s no AC in the hotel when it’s literally around 80s and let them know about the downstairs rooms only has a glass screen doors.. we both had an uncomfortable experience and it’s sucks cause i really love big bear it’s just this hotel of choice! also to mention the front desk gal said she was going to give me $50 off for the inconvenience due to the AC system, I did not see it on my final bill? I didn’t even want to argue and call them for the $50 off they can keep it! cause we’re definitely not coming back to this hotel…
Stayed 2 nights in Aug 2025

10/10 Excellent

Susan

Stayed 2 nights in Aug 2025

6/10 Okay

Kent

Liked: Staff & service
Disliked: Property conditions & facilities
Pool and hot tube not operational. Sometimes no hot water.
Stayed 4 nights in Aug 2025

2/10 Terrible

ELIZABETH

Disliked: Property conditions & facilities
The air conditioner did not work and could not fix it. Day 2 air conditioner still not working and T.V when out told it wad Direct Tv problems.
Stayed 5 nights in Aug 2025

2/10 Terrible

Bill

Disliked: Staff & service, property conditions & facilities
I have stayed at this facility a few times over the years. this was the last time I'll chose this site. No A/C, no TV, check in took 45 minutes with only 5 people in line and 2 clerks behind the counter. apparently there were issues with 3rd party reservations. no discount offered for lack of services.
Stayed 2 nights in Aug 2025

6/10 Okay

melissa

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Great location, friendly staff, and free parking… but that’s it. The AC system was down for the whole property, they don’t let you know before arrival but when you arrive with a sign on the front doors. What are you supposed to do get a last minute reservation elsewhere? They did “upgraded” us to a balcony room with the idea of opening the balcony door over night to cool room. It worked but tell me why there isn’t a least a screen door to avoid bugs from coming in and a little extra safety. The pool and jacuzzi were also out of service and again no heads up when booking, specifically booked this hotel for jacuzzi use. Would stay here only for proximity to the village and free parking but that’s it!
Room
Shower
Restroom area
Stayed 2 nights in Aug 2025

4/10 Poor

Marisol

Traveled with family
Disliked: Staff & service
The ac didn't work, look like it never works, outside the window a guy working the holiday weekend fixing something from the hotel, the receptionist where so rude, bad manners, pool water so cold, spa close. My reservation with Expidia was 387.00 and the hotel charge me 420.00 extras fees and taxes, Expidia didn't tell me about it
Stayed 2 nights in Aug 2025

4/10 Poor

JaLayia, Fort Collins

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
AC was out there was no towels in my hotel room and the hygiene products wasn't swapped out. Only one person to check in for busy labor day weekend so when i went down and requested towels some was suppose be sent up never happened. I also ended up with resort fees and others fees which was mentioned. The day before I call i guess the big bear lodge hotline ans asked about a deposit she told me there wasn't which I was suprised. Yet when i checked my bank account had almost 100 worth of charges added to my expedia booking charge If your on a tight budget and just need a place to stay thats convenient go for it, but if you have a little extra money book somewhere else I slept horribly both nights the only positives was the bed appeared to be cleaned. Overall dissatisfied with this stay in the end I found they are currently in transition of getting new owners so hopefully they give the plave the facelift it deeply needs.
Stayed 2 nights in Aug 2025

2/10 Terrible

Jesus

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Unfortunately it wasn’t a great stay. The best part about the hotel was the location & that’s really it. You can walk to the downtown area. Other than that the AC didn’t work our whole stay, the Cable did not work either.
Stayed 2 nights in Aug 2025

2/10 Terrible

Lauren, Moorpark

Traveled with family
Disliked: Staff & service, property conditions & facilities
I could agree with this hotel being what it is at a lower price point. The rooms are old, showers are old, everything is old and drying out. When we arrived, we were informed that the AC was not working in the whole hotel. We agreed to check in, having arrived at nearly 1800 and my mother in law with us. We figured okay, it's Big Bear, we can open the windows, it gets cool at night. We were put on the 2nd floor, because they explained the 3rd and 4th floor were hot because of the AC. It was not the AC that was the problem. Later in the evening around 2200, my mother in law had already fallen asleep, we went to shower and discovered the shower nozzle was either broken or not working correctly, and the party that was going on when we arrived was still raging on loudly, despite the hotel sign indicating that quiet hours already began. I called the front desk and the only thing they could offer was to change rooms, because their maintenance went home for the night. I declined since my mother in law was already sleeping.. They also informed me the party was supposed to last until midnight. How would changing rooms help - it would still be noisy. The party went on til 0100, and also stirring the whole night from the loud music and cars outside. The hotel refused any type of credit. No prior notice to the guests either about the loud party that went on past hours. Their customer service sucks. This room was $360 for one night. What a joke. Never again.
Stayed 1 night in Aug 2025

10/10 Excellent

Larissa

Stayed 1 night in Aug 2025

6/10 Okay

Sonia, FLAGSTAFF

Traveled with family
Liked: Cleanliness
When we arrived, we found out the whole Hotel’s air-conditioning system was out and would not be repaired till the morning. They did provide us with a Phan. It was difficult to get my mom in and out of the hotel as their ADA elevator was also broke and the only way to get to the other elevator was for her to walk down stairs. It was warm during the day because it was summer to the point of uncomfortable, but in the evening it was nice and cold with the windows open and the fan going so we went ahead and stayed as the room has been prepaid for. when I checked out, they did not charge my room to my bank for almost a month.
Stayed 2 nights in Jun 2025

2/10 Terrible

Todd

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
No hot water or ac
Stayed 1 night in Aug 2025

2/10 Terrible

Larry C

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Weekend Cut Short

Stayed 2 nights in Aug 2025

6/10 Okay

Sandra

The property and room were up to the standard I was expecting. However the air conditioner was not functional. This is unacceptable for a hotel in the heat of the summer; especially a nicer hotel like this
Stayed 1 night in Aug 2025

4/10 Poor

Nathan

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Feels like a cheap motel. The staff we encountered was nice. But there’s no AC. Our room was at a constant 75 to 77 degrees. They recommend we “open a window” but we were on the ground floor leading into the open patio area so it’s not like we can leave that open that long. Especially not ideal when you have a toddler like we do.
Inside
Warning
Stayed 2 nights in Aug 2025

2/10 Terrible

Omar

The staff was helpful as much as they could be, but there was no AC which we were not informed of prior to our reservation. On the website it said there would be AC
Stayed 3 nights in Aug 2025

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Steven

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Do not book!

Property is either in process of bankruptcy or ownership change. I heard 2 different stories. However, air conditioning system for entire hotel has beeb broken for 2 months and no repairs scheduled. The hot tub was also non functioning. No repairs are being made. If this is how Holiday Inn allows there brand to be represented, I'd never book at a Holiday Inn facility again. Staff, however, was great and relocated me to a room that was less than 80 degrees in the evening. I felt bad for the staff who were left on the front line to deal with unhappy customers by their management.
Stayed 4 nights in Jul 2025

6/10 Okay

Martin

AIR CONDITIONING NOT WORKING That was a horrible and terrible experiencing, especially in a very hot day and sleeping at at night with a 84 degrees. Never come back to this property.
Stayed 1 night in Aug 2025

2/10 Terrible

Thomas

Business traveler
Disliked: Amenities, property conditions & facilities
No air conditioning. Shower did not work. 88 degrees all night long. Staff unfriendly. Said no authority. Could not even provide a receipt. I will never rely on your service again. Nor holiday inn stays in the future. I’m really pissed off. And so is my wife.
Stayed 1 night in Aug 2025

2/10 Terrible

charleen

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort

Very poor experience

Stayed 2 nights in Aug 2025

4/10 Poor

Shaughn

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Chad

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025