2/10 Terrible
Lauren, Moorpark
Traveled with family
Aug 27, 2025
Disliked: Staff & service, property conditions & facilities
I could agree with this hotel being what it is at a lower price point. The rooms are old, showers are old, everything is old and drying out.
When we arrived, we were informed that the AC was not working in the whole hotel. We agreed to check in, having arrived at nearly 1800 and my mother in law with us. We figured okay, it's Big Bear, we can open the windows, it gets cool at night. We were put on the 2nd floor, because they explained the 3rd and 4th floor were hot because of the AC.
It was not the AC that was the problem. Later in the evening around 2200, my mother in law had already fallen asleep, we went to shower and discovered the shower nozzle was either broken or not working correctly, and the party that was going on when we arrived was still raging on loudly, despite the hotel sign indicating that quiet hours already began.
I called the front desk and the only thing they could offer was to change rooms, because their maintenance went home for the night. I declined since my mother in law was already sleeping.. They also informed me the party was supposed to last until midnight. How would changing rooms help - it would still be noisy. The party went on til 0100, and also stirring the whole night from the loud music and cars outside. The hotel refused any type of credit. No prior notice to the guests either about the loud party that went on past hours.
Their customer service sucks. This room was $360 for one night. What a joke. Never again.
Lauren
Stayed 1 night in Aug 2025
