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Bien Hoa Vacation Packages

What a wonderful hotel, right in the heart of District 1 and walking distance to everything. Great check in service from Catie, the porters are super helpful. We had tea and candied ginger provided on check in and excellent room, with mini bar free and refreshed daily. Beautiful food the restaurant at dinner and a wide selection at the breakfast buffet. Also provided us with a free cocktail and fries, and a free foot massage each (mine delivered by the lovely Tian Thoa - I hope I got the spelling correct!). Also attended a great tutorial on making egg and salted coffee, delivered brilliantly by Nicholas. Absolutely would return to this hotel and would be my first choice when returning to Ho Chi Minh.

The space is amazing with beautiful views

The unit is spacious which is exactly what we needed, but we did not get the key on time as promised (there was a 30-minute delay), and the unit was not very clean and had other issues. We had to request the kitchen area to be re-cleaned, shower handle to be fixed, tissue papers to be provided…. One of the bathroom doors could not be locked and there are plenty of black moldy spots in the shower areas. This was the last stop on our two week long Vietnam and Cambodia trip, and it was the least clean unit, though the most expensive one we had booked. They also do not provide luggage storage on site as they told us it’s a service apartment not a hotel. On our second day stay, we requested clean towels. Did not hear back for a few hours. When we had to request again early evening for only two clean towels, we were told that we must make such request one day in advance. We were advised to wash the towels ourselves using the washing machine in the unit. Our family has been traveling around the world each year, and have never stayed in a place where a couple of clean towels could not be provided upon request. Despite the ample space and relatively good location, we’ll never book Zenity in the future.

The host was friendly and always ready to help when needed.

If you have a short stay, this is in my opinion, not where to stay. For the cost, you might as well enjoy the hospitality of a nice hotel not the apartment.

We had a very disappointing experience. Before arrival we were asked to send passport details through WhatsApp, and several messages were later deleted, which raised concerns for us from the beginning. When we arrived, front desk staff refused assistance and directed us to communicate only with the owner/host. We also noticed signage suggesting short-term stays may not be permitted in the building. The apartment itself did not match the quality or presentation shown in the listing photos. The main issue was access and security. On our first night we returned around 10:30pm and discovered the access card provided would not unlock the foyer entrance to reach the elevators. We were locked outside with all of our passports, luggage and belongings still inside the apartment. Security staff refused to assist and we could not contact the host despite repeated attempts. We only regained entry because another resident allowed us into the building around 10:45pm. The following morning the apartment door lock malfunctioned and would not reliably lock or open. A technician attended but appeared unable to repair it properly. At one point he agreed to help us with the foyer access issue, but when the lift doors opened downstairs he ran out of the building and never returned. Due to the ongoing access problems, lack of support and security concerns, we booked alternative accommodation the following day and left the property early. This was the most stressful accommodation experience.

none of the amenities advertised were available to us, the apartment was not clean, had very little kitchen utensils, no cutlery, a wet dirty cloth and scourer was left for us to use, a dirty used bath mat, oven trays had sticky cooked sauce on them, no access to pool or gym, no room service or daily housekeeping. all these things were stated as being available. requested refund to go to different accommodation but was refused, we left apartment 3 days early and stayed somewhere else. I would definitely not recommend this place. expressed dissatisfaction to managers with no regard of helping situation. also spoke with hotels.com and they are reviewing if this accommodation will stay on their site

Everything was great. The host is attentive when needed but if you plan to use the pool or gym facilities you will need to be let in by the host. Not a problem aslong as you give 30 minutes ahead of time you need to use it.