Search Deals on

Bermuda Dunes Vacation Packages

Room was very clean and located in a very quiet environment. Also the staff members Baraht and Eileen were the best. Friendly and very welcoming all while being professional. I love this place and the people who work here. Thank you so much for making our stay a pleasant one.

Dirty property. Dirty linens, sheets, towels. Dust and crumbs everywhere. Wrong hand soaps provided. Off-brand toiletries. It took 12 hr for the host to respond the first night. I could have stayed elsewhere for much cheaper and cleaner.

Loved the property so much. The pools were wonderful. The family and I love a lazy river. The cafe had great food as well. I will definitely be back

This is a Hidden Gem. The staff was professional, friendly and accommodating. The pool and surrounding area were well kept, food is close by and it's a perfect getaway for couples. The wife and I will be revisiting this location!

We previously attempted to communicate directly with the property manager about our concerns, but didn’t receive any response. Below are the issues we experienced: During check-in, issues with the front door lock and access code after traveling 14+ hours and it being 100+ degrees outside (poor communication); Garbage left in guest bedroom dresser (McDonald’s cup with liquid); All nightstands dusty and dirty; Hand soap, body wash, shampoo, and conditioner bottles empty or nearly empty in guest bathroom; Guest shower drain clogged in bathroom and drained very slowly; AC vent rattled loudly in master bedroom, and every time it shut off through the night it sounded like a door slamming shut; Old food left in freezer; Several kitchen drawers had food crumbs in them and were dirty; Pool dirty with debris and dead lizards; Broken landscaping lights and other debris/trash in outdoor areas (front porch and around pool); Foosball table broken and unusable; No instructions regarding trash pick up found. Trash bin full upon arrival with little room for our trash; 3rd night - home lost power in master bed and bath. Took several hours to resolve. Communication was poor until a maintenance worker finally called. He was helpful. We took care of the smaller items and worked around things, but wanted the property manager to know so these issues can be fixed for future guests. To date, no acknowledgment or response was received. Would not stay here again.

Great room space and amenities were adequate. Room was a little dirty when we arrived. The dining table wasn’t wiped down and the kitchen/bathroom counters were also not wiped down. Some of the essential equipment (ironing board, blender, coffee machine were not functioning easily. Location and amenities were great outdooors! Family enjoyed the pools and activity room. I would come back again but definitely let the office know about the cleanliness.