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Benalmádena Vacation Packages

Good location and walking distance to train station.

The views

We had a good experience with the customer service—they were responsive and polite whenever we reached out. Unfortunately, the apartment itself was very disappointing and did not match the expectations set by the listing. The air conditioning was not working properly, the floors were dirty when we arrived, there was mold in the shower, and the toilet seat had what appeared to be old stains on it. To make matters worse, we saw a roach before we left. While we appreciate the staff’s kindness and willingness to communicate, the cleanliness and maintenance of the property need significant improvement. I hope these issues are addressed for future guests.

Pros: • Location, location, location! If you want to be in the heart of old town, this property is perfect! • It's also beautifully decorated with lots of character and charm. We had a room on the top floor with multiple windows and Juliet balconies that offered tons of light and great views of the square below. • Spacious rooms with lots of storage (lots of shelves, hangers, etc.) • They provide beach towels and branded totes which were super helpful for beach days. • We had 2 AC units - 1 for each room - which work well and are so nice at the end of a long, hot day. Cons: • There were a few misses for the bathroom. For starters, it's in the middle of the room with frosted glass that doesn't offer a lot of privacy, so not ideal for families. • We were also never provided with hand soap, so we used body wash from the shower to wash our hands. No tissues either, so used toilet paper. Our bath towels day 1 were large and great but when housekeeping changed them, we got much smaller towels - even though we had them hanging on the hooks, implying not to replace them according to their sign. • There is never staff on site. This property feels more like an Airbnb. We were also contacted a few days before check-in and pressured to pay in advance which was not what we were expecting (Expedia booking was to pay on site), so we felt a bit uneasy about it. We reached out to Expedia to confirm the contact and request were legit before paying.

We had a brilliant stay at villa. Some bits a bit tired but very clean and comfortable. Staff was there at arrival and check out. The pool are was great with table chairs sunbeds and sofa. Having gate to beach area was excellent and restaurants and pubs not far.

Very poor cleaning and dirty towels. No internet code was provided. Building/Apartment need strong maintenance. We booked 3 nights, but left after 1 night. No good recommendation.

This property is actually one of the best that we stayed in I do wish the room was a little bit larger but it was clean it was modernized and the staff were excellent my wife was pleased with the cafe at the ground floor which she compared to all the other places that she's been to and it was better than some restaurants and better than some of the cafes we will been through throughout this whole trip. Staff were extremely helpful and professional.