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H2 Platinum Lourdes

4.0 star property

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Photo gallery for H2 Platinum Lourdes

Swim laps in a sleek, rectangular pool surrounded by a tiled border and adjacent to a window.
Freshly baked goods are displayed in baskets and containers.
Relax in a stylish space with a large bed, bench, and seating area.
Relax in this compact living space with a neutral-toned sofa, glass coffee table, and small dining area.
Stroll through the serene urban park, surrounded by lush greenery and vibrant flowering trees, with a central water feature and a clear pathway for visitors.

Popular amenities

  • Hot Tub
  • Bar
  • Pool
  • Breakfast available
  • Parking available
  • Pet friendly

Explore the area

Map
Avenida Olegário Maciel 1748, Lourdes, Belo Horizonte, MG, 30180-111
  • Liberty Square
    ‪13 min walk‬
  • Afonso Pena Avenue
    ‪18 min walk‬
  • BH Shopping
    ‪7 min drive‬
  • Belo Horizonte (CNF-Tancredo Neves Intl.)
    ‪35 min drive‬

Room options

View all photos for Premium Suite

Premium Suite | 1 bedroom, minibar, in-room safe, desk

Premium Suite

9.0 out of 10
Wonderful
(2 reviews)
  • 517 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Double Room

Double Room | 1 bedroom, minibar, in-room safe, desk

Double Room

  • 398 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed

1 bedroom, minibar, in-room safe, desk

Standard Room, 1 Double Bed

8.8 out of 10
Excellent
(15 reviews)
  • 248 sq ft
  • City view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | 1 bedroom, minibar, in-room safe, desk

Deluxe Room, 1 Double Bed

8.0 out of 10
Very good
(1 review)
  • 291 sq ft
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Twin Beds

Standard Room, 2 Twin Beds | 1 bedroom, minibar, in-room safe, desk

Standard Room, 2 Twin Beds

7.6 out of 10
Good
(5 reviews)
  • 269 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Exclusive Double Room

Exclusive Double Room | 1 bedroom, minibar, in-room safe, desk

Exclusive Double Room

10.0 out of 10
Exceptional
(1 review)
  • 538 sq ft
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard

1 bedroom, minibar, in-room safe, desk

Double Room Standard

  • Sleeps 3

View all photos for Twin Room Standard

1 bedroom, minibar, in-room safe, desk

Twin Room Standard

  • Sleeps 3

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About this property

H2 Platinum Lourdes

4-star hotel in Santo Agostinho
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness center. WiFi in public areas is free. Additionally, a bar/lounge, a steam room, and a coffee shop/cafe are onsite.
H2 Platinum Lourdes offers 108 accommodations with minibars and safes. Accommodations offer separate sitting areas. 50-inch Smart televisions come with cable channels. Bathrooms include complimentary toiletries and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An indoor pool and a hot tub are on site. Other recreational amenities include a steam room and a fitness center.
In addition to an indoor pool, H2 Platinum Lourdes provides a hot tub, a steam room, and a fitness center. The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 4-star property offers access to a business center and a meeting room. Event facilities measuring 2282 square feet (212 square meters) include conference space. This business-friendly hotel also offers multilingual staff, a garden, and coffee/tea in a common area. Guests can use the indoor pool at a partner property. Onsite parking is available (surcharge).

H2 Platinum Lourdes is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM.
Clári - This restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.

Languages

English, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Covered valet parking on site (BRL 40 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; BRL 54 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Clári

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Indoor pool (guest access)
  • Steam room
  • TV in common areas

Family friendly

  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 2,282 square feet of conference space
  • Business center
  • Meeting room

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Elevator (31 inch wide door)
  • Smooth flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk (39 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • 1 building
  • 22 floors
  • Banquet hall
  • Built in 2004
  • Double-glazed windows
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 50-inch smart TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Mobile key entry
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of BRL 80.00 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 11 lbs per pet)
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for BRL 120.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately BRL 54.00 per person
  • Covered valet parking fee: BRL 40 per day
  • Pet fee: BRL 80.00 per pet, per day
  • Service animals are exempt from fees
  • Rollaway bed fee: BRL 120.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Parents or a legal guardian traveling with children under 18 years must present the child's birth certificate and an identity card with photo (passport, for example) at the check-in. For international travels to Brazil, if just one of the parents is traveling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorizing the trip signed by the other parent with a notarial certification of signature. In case the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorization, a judicial authorization is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before traveling for more information.
Pool access available from 6:00 AM to 10:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Bh Platinum
Bh Promenade Platinum
Platinum Promenade
Platinum Promenade Bh
Promenade Bh
Promenade Bh Platinum
Promenade Bh Platinum Belo Horizonte
Promenade Bh Platinum Hotel
Promenade Bh Platinum Hotel Belo Horizonte
Promenade Platinum
Promenade BH Platinum Belo Horizonte, Brazil
H2 Platinum
Promenade BH Platinum
H2 Platinum Lourdes Hotel
H2 Platinum Lourdes Belo Horizonte
H2 Platinum Lourdes Hotel Belo Horizonte

H2 Platinum Lourdes Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 451 out of 837 reviews
Rating 8 - Good. 273 out of 837 reviews
Rating 6 - Okay. 73 out of 837 reviews
Rating 4 - Poor. 22 out of 837 reviews
Rating 2 - Terrible. 18 out of 837 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Delcio Lage

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 2 nights in Apr 2025

8/10 Good

Jose Maria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2025

10/10 Excellent

Iara Cardoso de

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Rafael

Stayed 2 nights in Feb 2025

10/10 Excellent

JOÃO PAULO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

4/10 Poor

Anouk

Disliked: Property conditions & facilities, room comfort
Chuveiro ruim, e toalhas e lençóis gastos.
Stayed 2 nights in Jan 2025

4/10 Poor

ANDRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

George Rodgers

Liked: Cleanliness, amenities, property conditions & facilities
I notified the front desk that it was a bad idea to use a fragile plate to hold soap in the bathroom close to the sink edge where it could get wet slip off, fall to the floor and break into sharp pieces that almost cut my foot. I took a picture to show the front desk during check-out. After spending four days and having accident that could have been avoided their response was to charge me a100 multa for a 10 plate that should never have been in the bathroom. I will be sure not to stay there when I return in March. Notifiquei a recepção que era uma má ideia usar um prato frágil para segurar o sabonete no banheiro perto da borda da pia, onde ele poderia molhar, escorregar, cair no chão e quebrar em pedaços afiados que quase cortaram meu pé. Tirei uma foto para mostrar à recepção durante o check-out. Depois de passar quatro dias e ter um acidente que poderia ter sido evitado, a resposta deles foi me cobrar uma multa de 100 por um prato de 10 que nunca deveria estar no banheiro. Vou me certificar de não ficar lá quando voltar em março.
Stayed 2 nights in Jan 2025

8/10 Good

Clarissa

Excelente localização, mas muito o que melhorar

O hotel possui instalações antigas. O quarto tinha um cheiro estranho, mas a cama era confortável. O café da manhã é razoável, mas poderia ser melhor. Fiquei um pouco incomodada com o atendimento recebido na recepção. Chegamos com apenas 2 horas de antecedência, pedimos para realizar o check-in e nos foi informado que somente poderíamos realizá-lo se pagássemos meia-diária. Na saída, tentamos ver a possibilidade de obter pelo menos uma hora no check out, já que nosso voo era só à noite. Infelizmente, uma das atendentes foi até um pouco rude, disse que poderia fazer o favor de nos conceder 30 minutos, mas que se quiséssemos mais teríamos que pagar a meia-diária. Tudo é a forma que você diz algo. Achamos exatamente desrespeitoso esse comportamento. É importante realizar melhorias e treinamento no atendimento, principalmente da recepção.
Stayed 2 nights in Jan 2025

8/10 Good

Heloisa

Needs better towels
Stayed 16 nights in Dec 2024

10/10 Excellent

Clayton, Charlotte

Stayed 1 night in Dec 2024

10/10 Excellent

Ildeo

Stayed 1 night in Dec 2024

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

SVIA C P

Stayed 2 nights in Dec 2024

10/10 Excellent

JOSE C

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

ANDRE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

6/10 Okay

Rodinei

Business traveler
Liked: Cleanliness
Disliked: Staff & service, room comfort

Experiência ruim.

Me hospedei na unidade 2107, do quarto se ouvia uma ruído no forro que foi impossível dormir, reclamei, porém não foi resolvido, basicamente uma noite em claro. Já me hospedei dezenas de vezes nesse hotel, de manhã eu e minha esposa saímos para trabalhar, não conseguimos chegar até às 12h para o check out, chegamos às 14h, mas a gerência do hotel não concedeu nenhuma cortesia, tivemos que pagar outra estadia, inclusive do estacionamento, por nossas malas ter ficado 2,5 horas a mais no quarto. O café da manhã, nunca a atendente do omelete está no local, a três hospedagens que não não consigo o omelete. Estão no direito deles, mas não volto mais.
Stayed 1 night in Nov 2024

10/10 Excellent

Clayton, Charlotte

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and easy accessible
Stayed 6 nights in Oct 2024

10/10 Excellent

Ormond

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent, safe and the central market and a mall is close by. There is a restaurant next door which has great food. No
Stayed 6 nights in Oct 2024

4/10 Poor

Abhinav

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Poor service - missing basic things like coffee in the lobby or common sense practices on being responsive to customer requests
Stayed 3 nights in Oct 2024

10/10 Excellent

Frederico

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best Hotel in Belo Horizonte
Stayed 1 night in Oct 2024

10/10 Excellent

ANDRE

Stayed 3 nights in Oct 2024

10/10 Excellent

CARLOS A

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

10/10 Excellent

Vivyane

Liked: Staff & service

Excelência em hospedagem

Excelência nas instalações, localização, e no atendimento de todos, em especial do gerente Vitor. Recomendo.
Stayed 1 night in Sep 2024