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The staff was friendly

There's a new process for the airport 🛫 shuttle and restaurant chef has changes, so no more biscuit cake but menu was still delicious. Close and convenient to the airport and downtown Sofia.

The absolute most helpful and kind staff!!! The apartments are beautiful, quiet, safe and in a great location in central Sofia. The staff went out of their way to help when my flight was delayed and arranged a driver and contacted my tour company so I could still go to Rila Monastery the next day. They truly went above and beyond. Would definitely only stay here again when I come back to Sofia!

I enjoy staying at this hotel in Sofia about once a year for 3–4 nights. There are many reasons for this; the main ones—though not necessarily in order of importance—are: The casino, which is an integral part of the hotel. The hotel's location, which puts good restaurants, shopping centers, parks, historical sites, and more within walking distance. I stay on a bed-and-breakfast basis and can attest that the breakfast is rich and varied. The hotel staff is service-oriented and helpful. The hotel also features a pool and a spa; while I haven't used them myself, I’ve heard positive feedback from those who have.