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Customer service was amazing. Rooms very clean. The onlu disappointment for me was the food. It just lacks of taste and flavor.

Disappointing hotel in a fantastic destination Mauritius itself is an easy 10/10. It's a beautiful island with amazing beaches, friendly people and plenty to see. We'd definitely return to Mauritius—but we wouldn't stay at Sugar Beach again. The hotel has a great location on Flic en Flac beach, which is stunning, and the Buddha-Bar is excellent. The staff were always friendly and polite, but it's clear many of them haven't been properly trained (incompetent) and the overall service lets the hotel down badly. Thats mainly the reception staff and the main buffet. There was very little organisation at breakfast, lunch and dinner. Tables weren't cleared promptly, so guests were left waiting while dirty tables sat empty. Pool and beach service was incredibly slow—it takes ages just to place an order and even longer for food or drinks to arrive. Waiting over an hour for a drink is unacceptable for a 5 star hotel... Many facilities are fully booked throughout our stay despite seeming empty, making it difficult to enjoy everything the resort offers. There were also lots of small frustrations that added up. There were no glasses available for breakfast drinks on several occasions, reception struggled with simple requests like arranging a taxi, and we were charged €20 for a photo without this being made clear beforehand... not the money thats the issue but the principle, imagine if we got one every night. It's a shame because the hotel itself has potential, and the beachfront loc

Amazing place with a breathtaking view

Overall, I had a great stay at The Residence Mauritius and thoroughly enjoyed my time there. The rooms were comfortable and well maintained, the service was warm, and the beach is simply spectacular—without doubt one of the hotel's greatest assets. That said, there are areas where I believe the hotel could improve. The biggest disappointment was the food at the main buffet. The quality was average, and on some occasions even below average. For a five-star resort in Mauritius, this was surprising, especially considering that many other luxury hotels on the island offer exceptional dining experiences. Coming from the hospitality industry myself, I genuinely believe this property has enormous potential. The foundations are already there: a beautiful location, excellent beach, charming atmosphere, and a strong team. With greater focus on the food and beverage offering and continued attention to detail, I have no doubt it could become one of the standout luxury resorts in Mauritius. Overall, I was satisfied with my stay and would happily return. At this stage, however, I would personally rate the hotel between **4 and 4.5 stars**, rather than a full five stars.

Thank you so much for an amazing experience! My husband and I booked SALT looking for a relaxing and chilled place and that is exactly what we got. Dheeraj and the team really looked after us, even making a personalised drink in a fresh coconut!! It was small gestures like this that made us feel so welcomed. They organised day trips and cabs for us, offered turn down services every night and we even got to have a full body massage in their beautiful spa with 20% off. We had a magical time and can’t thank everyone enough.