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Nice quiet neighborhood close to everything. Isabelle was very helpful and welcoming. Would definitely stay there again.

I had heard such great things about this hotel and I know several people that have stayed there over the last few months and years. I was a bit disappointed to learn of all the renovations going on to the palace so we were unable to experience what it had to offer. I believe because of the renovation some of the activities were not available. Past friends said there were daily/nightly activities on the beach as well as in the castle. The pricing should have been reflective of the current situation but that doesn't appear to be the case based on previous trips I had looked into. The staff were terrific, friendly, helpful, and engaging.. The food choices were great, with the different theme nights in the buffet. We did try to get into the Italian restaurant one evening, but we were turned away because they were closing in 45 minutes. My friends and I did have fun despite lacking some of the activities.

Great hotel beautiful property great location on palm beach A bit of confusion with the front desk upon check in even after the pre check in forms were completed Didn’t receive the room originally asked for because they were all taken?? Even with a reservation that was a bit annoying All in all it was beautiful and staff very friendly Would stay again

Awesome

Overall, we had a very enjoyable stay and were impressed with how well maintained and clean the property was. The resort itself was beautiful, the views were lovely, and the beach was fantastic. Most of the staff we encountered were friendly, welcoming, and a pleasure to deal with. There are a few areas where I feel the guest experience could be enhanced. At times, I felt the front desk could have been a little more welcoming and proactive when communicating with guests or assisting with requests. A bit more enthusiasm and attention to guest needs would have made an already pleasant experience even better. That said, the majority of the staff throughout the resort were wonderful and provided excellent service. We also found that some of the dining experiences, particularly the Italian restaurant, did not quite meet our expectations in terms of quality and value for the price. There is certainly an opportunity to improve the overall dining experience. Our room was cleaned well, although we felt that housekeeping could have visited a little more frequently, as some amenities were occasionally not replenished as needed. One of the main issues we experienced was the noise from the air conditioning unit. It was quite loud when operating and made it difficult to sleep at times. In speaking with a few other couples, we learned that they had experienced similar issues, so this may be something worth looking into. Despite these minor concerns, we truly enjoyed our stay .