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Balaclava Vacation Packages

Whilst the hotel is in a beautiful local and excludes a calm, relaxed atmosphere, it is the extremely warm & welcoming team that leave an everlasting impression. After a long journey & a very hectic month in the run- up to this trip, the hotel & the team provided the perfect start to the opening of my next chapter in life. Highly recommended

The room I reserved had a picture with beautiful ocean view from its balcony. Upon arrival I was assigned to a room without such view. I showed the hotel reception staff a picture of the view that was advertised but they said the hotel is full and cannot move me. They did promised to move me to that room with ocean view in a couple of days but that never happened. When I approached the relations manager about the promise made to me she said she will inquire about it and get back to me. Needless to say, she never got back to me and I never got the room with the view I expected.

When I’m spending £1150 per night at a hotel I expect a little positive engagement from the staff. We’ve stayed in dozens of hotels in Mauritius so have a pretty good barometer of what to expect. This is the first hotel that the staff really weren’t helpful or friendly. Which is absolutely bizarre. One caveat to that Vinnaey(?) at the pool was fantastic and what we’ve come to expect from Mauritius. My view is that this isn’t really a hotel, more a residents site with some available rooms / suites. Whilst all other hotels at this time of year are packed due to both European and Mauritius holidays. The place was pretty quiet. I learnt from staff that this is because it is mainly resident driven. We found engagement from the staff was pretty absent and in some cases rude. Although their behaviour to guests who appeared to be residents was completely different. We felt like we were an inconvenience to the staff. Food standards were very good, however service was appalling. Our suite whilst spacious, was dated and appeared to be more of a residence. I’m not sure what they use in the rooms my wife says it was some sort of frangipani. My wife liked the smell however my daughter and I felt it overpowering and made us feel nauseous. The focus of the place is clearly around golf and for an older clientele. departure pretty much sums up the stay. We were not even asked how our stay was at check out. Hardly even an acknowledgment. It’s called the club, one we clearly weren’t part of.

I would avoid this hotel if you are looking for a 4 star resort experience. This is at most a 2 star hotel. Lack of hygiene, everything is self service, no coffee or tea in rooms, pool towels not provided in swim up room. To start, our room had an ant infestation, which is unacceptable at this price point. The phone in the room did not work. The service was non-existent. The dinner portions included in the half-board package were also unacceptably small, completely unbefitting a hotel at this price point. To make matters worse, at checkout, the front desk tried to overcharge us with unauthorized fees. When I asked to speak to a manager to sort out these issues, the management refused to show up or face the situation.

Every thing great and clean. Amazing smell in the rooms. Very baby friendly. Just a minor upgrade on veg options would be nice.