The property was better than I expected for the rate I paid. The room was quite large, clean, and the AC worked well, even in 104 degrees. The bed was soft and comfortable. The shower was nice and hot with very good water pressure.
What I didn't like-I had called ahead and let them know how critical my schedule was. When I arrived for early check-in, even though I had arranged it two days prior-the staff acted like it was a burden, even stating, "See? They (the other staff) make promises for early check-in, but they can't predict how full we'll be the night before." As if complaining to me about the other staff. Then they did not have an ADA room, which I specifically requested. Navigating a regular facility (especially the bathroom) is difficult for me. I had explained on the phone call two days prior that I needed internet for eight back-to-back online appointments, and then the desk staff told me at check-in that the internet there was terrible (I didn't have any issues once I got the internet). When I got to my room and entered my name and room number, the system didn't recognize me for internet service. So I had to wait for someone to "help" me. That person told me, "You have to hit the purchase button," which I had already tried three times. I had to call back to the front desk, and whatever the error was, they fixed it (so it was their error), but I had wasted so much time that I did not have time to eat before my appointments. I was hungry for 10 hours.