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Bac Ha Vacation Packages

Well designed rooms with friendly staff.

Pleas don’t book the apartment in this hotel. It’s not associated with the hotel services. The 2nd room has 3 beds all bed sheets were dirty. The has prior hair from guest before us. Behind the headboard I found a dirty t-shirt. Hall restroom tub was rusted and peeling, I was disgusted to see that. The other restroom still had a long hair in the tub. Sanitary is NOT a priority for the owner of this apartment. The price I paid for my 4 day was a steel. Also, beach gear was a laugh in the face. No beach chair, no wagon and the umbrella covered 1 person. I reached out to the person but never showed up with clean sheets. I had to invest in my stay detergent, sanitizing wipes, trash bags and toilet covers. Let me know forget to say, on my first stay the bottom of my feet was all black from the floors being super dirty. The only good thing of the place was the beach distance.

Great hotel, check in took a long time and the rooms were a very long walk to get to. Took 15 mins of walking just to get to the rooms. It was a nice place though nothing mind bending.

Not recommended at all. Very old property needs renovating badly. No interaction with staff at all. No one will meet or greet you. No room service or freshening the bedsheets / towels for five days. Air conditioning was old and not cooling enough. No shampoo or body wash in the room, you have to go and get from reception. The worst thing of all is the lack of consideration of the staff and manager to my personal circumstances where I had to leave the property and the country halfway through the booking. They refused to waive the penatly fees despite providing documentation supporting the medical/compassionate grounds that I was going through. The third party booking prrovider was advocating for me but the hotel took a very long time to respond and eventually took all the money without any considerstion. I would not recommend staying there because of the worn down property and the lack of compassion/interaction from staff.

Hotel is rated 5 star but appearance and service are for 3 star. Front door staff not help, front doors are dirty, hallway and room carpet isn’t appealing, hallways are too dark. Bell staff didn’t offer to take our luggage, no open opened the door upon arrival as done at 5 star hotels.