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Augusta Vacation Packages

Apparently they don't train staff thoroughly. I paid online through travel agent and the lady that checked me in was telling me I owe money before check in....mainly because she didn't know how to work their computer system. After calling manager who was off site they talked her through how to check me in since I went through a travel agent. Then my request for non-smoking room was on the "smokers floor" but since they placed a non-smoking sign on the wall next to my room, the room was considered non-smoking. Really! Lastly, I saw a cockroach in my room, never mind the smoking stains in the bathtub and the holes in the blanket obviously from cigarette burns. Not going back.

The comfort and space

When I arrived at the hotel at 4pm I was told my room wasn't ready because the house keepers are under staffed. I had a conversation with the gentleman checking me in who than went to check on the room and it was ready. I left the next morning at 11. Around 9pm I noticed I left my mom's blanket who passed away a week ago. I went back to the hotel and the same gentleman helped look all over but couldn't find my blanket. I was upset and crying explaining to him how important that blanket is to me. He called the owner and told him I was being rude to him so his boss was extremely rude to me. He said I crossed the line when I made his employee call him in tears because I was being rude to him. Of course I was upset but in no way was I rude about the situation. I was treated like extremely rude and the house keepers stole my mom's blanket. All day I thought the blanket was in the back of my car. I understand it was late when I returned back to the hotel but I expected my blanket to be put in an area where people leave there stuff so guest have a chance to retrieve it. I also booked this hotel for the pool which wasn't available. It has no water. I will never stay with this chain of hotels again.

Clean rooms, good breakfast, convenient location.