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Aso Plaza Hotel

4.0 star property

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Photo gallery for Aso Plaza Hotel

Outdoor spa tub
Standard Japanese Room, Upper floor | View from room
Courtyard
Indoor spa tub
Outdoor spa tub

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available

Explore the area

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1287 Uchinomaki, Aso-shi, Kumamoto, Aso, Kumamoto Prefecture, 869-2301
  • Place, Aso Kuju National Park
    ‪1 min walk‬
  • Place, Hanaasobi Garden
    ‪4 min walk‬
  • Place, Uchinomaki Onsen
    ‪4 min walk‬
  • Airport, Kumamoto (KMJ)
    ‪40 min drive‬

Room options

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About this property

Aso Plaza Hotel

4-star Aso hotel with restaurant
Along with a restaurant, this hotel has a bar/lounge and a sauna. Free WiFi in public areas, free self parking, and free train station pick-up are also provided. Other amenities include a coffee shop/cafe, a seasonal outdoor pool, and dry cleaning.
Aso Plaza Hotel offers 100 accommodations with safes and slippers. Beds feature down comforters. Flat-screen televisions come with digital channels.

Bathrooms include shower/tub combinations, toilets with an electronic bidet, complimentary toiletries, and hair dryers. This Aso hotel provides complimentary wireless Internet access. Housekeeping is offered daily and in-room massages can be requested.

Recreational amenities at the hotel include a sauna and a seasonal outdoor pool.
Aso Plaza Hotel features a sauna and a seasonal outdoor pool. Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This Aso hotel also offers gift shops/newsstands, tour/ticket assistance, and a garden. A train station pick-up service and a train station drop-off service are complimentary for guests. Complimentary self parking is available on site.

Aso Plaza Hotel has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 8:30 AM.
Aso Plaza Hotel has a restaurant on site.
Room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free train station pick-up and drop-off shuttle
  • Free self parking on site
  • Limited onsite self parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 8:30 AM for a fee: JPY 1,500 for adults and JPY 1,500 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Sauna
  • Seasonal outdoor pool
  • Shopping
  • Steam room

Family friendly

  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting rooms

Outdoors

  • Garden

Spa

  • In-room massages

Accessibility

  • Elevator

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Down comforter

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Room service

More

  • Air conditioning (climate-controlled)
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 8 PM
Late check-in subject to availability

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 1500 for adults and JPY 1500 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

The seasonal pool will be open from July to August
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Aso Plaza
Aso Plaza Hotel
Aso Plaza Hotel Aso
Aso Plaza Hotel Hotel
Aso Plaza Hotel Hotel Aso

Aso Plaza Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 28 out of 109 reviews
Rating 8 - Good. 55 out of 109 reviews
Rating 6 - Okay. 17 out of 109 reviews
Rating 4 - Poor. 5 out of 109 reviews
Rating 2 - Terrible. 4 out of 109 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveler

Traveled with family
Disliked: Amenities, property conditions & facilities
Just okay, just okay, just okay, just okay, just okay,
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Property is clean, but dated. Desperately needs a renovation
Stayed 1 night in Sep 2019

4/10 Poor

Verified traveler

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Jul 2019

6/10 Okay

Lydia, Hong Kong

Traveled with family and small children
Liked: Cleanliness, staff & service
Room is clean and hotel is spacious. Facilities are old and traditional.
Stayed 1 night in Jun 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
The Aso hotel looks nice on the surface, but the inside is quite old and in need of a good renovation. Just be careful if you book 1 pax and later bring 2 pax to the hotel. They will enforce you to pay for 1 more pax even though the room is big enough for up to 4 pax. The good thing is there are many onsens in the hotel and a very new cafe next to it that sells soft serve ice cream.
Stayed 1 night in May 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
The hotel needs some upgrading works to be done. The bath tub has a severe leakage but their staff takes no immediate action to solve the issue. Dinner is good and breakfast is also decent.
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

8/10 Good

LYE BEE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice traditional Japanese styled hotel rooms. Rooms were very clean and tidy. Quite spacious as well. Breakfast buffet could be better, not a lot of choices to choose from. Really thankful for all the prompt and efficient transport services that the hotel has provided us to and fro from the station FOC. However, the only problem we faced with this hotel is during the check-in, the staff could not speak in English well and it was hard to understand what they were trying to say. Also, we booked the Quadruple room for 4 people before our trip but we were made to book another room upon arrival because the hotel staff refuses to let 4 people stay in the room although it could fit us, saying it is against their policy. So it this the fault of Expedia for misrepresenting or? I believe the conditions should be stated clearer as well as the name of the room. We understand if there weren't enough beds in the room but it's not the case. But the room settings is for guests to sleep on the floor. Essentially, our efforts to save money were futile and ended up paying 2x the original amt to get another room. The cost of the extra room cost us the same amt as both rooms booked prior to the trip combined.
Stayed 2 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A wonderful luxurious Japanese hotel

A wonderful hotel with staff who were so willing to help us. We arrived in Aso by train and were not sure how to get to the hotel. Fortunately there is a tourist information desk in the station and the lady there rang the hotel for us and they sent a free shuttle car to take us to the hotel. They provided a free shuttle service to and from the station at various times during our stay. The room was so spacious and typically Japanese. Tea and tea making facilities were provided in the room together with a refrigerator stoked with a jug of iced water. Our futons were laid out for us each evening and cleared during the following morning. Staff at reception spoke English and were very helpful recommending and booking restaurants for us and booking taxis. The breakfasts provided were splendid; a magnificent buffet breakfast with a wide range of Japanese foods including a charcoal grill for fish, a range of salads, breads and croissants, yoghurt and cereals, tea, coffee, miso soup, etc. I wish were staying longer at this hotel it was so good and good value. The area is interesting because of volcanic activity; it is quite a rural small town so don't expect lots of entertainment, however the hotel does have its own onsens (spa baths) which appeal to a lot of the visitors.
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, supermarket and drug store nearby (within 10 minutes walk). Quite good.

8/10 Good

Vincent Hing Chong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

traditional onsen lodging

A great hotel with both indoor and outdoor hot spring pools to soak in.

8/10 Good

Chiew Kok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean hotel.

Good.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worthwhile hotel

Near Mount Aso with hot spring and hotel accomodation in good condition. Waiters can communicate clearly in English. Both Japanese traditional dinner and Japaneae buffet breakfast are good.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Unexpectedly pleasant stay

The drive to the hotel was a little winding for us, especially arriving as late as we did. However, the staff was amazingly welcoming and very helpful. The hotel was beautiful, from its foyer and garden area to the wonderfully sized rooms. We really enjoyed the tatami room and the amazing views from our room. If you will be in the Aso area, this is a wonderful choice!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good service, particular the free shuttle between hotel and JR station.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel in aso!

Extremely friendly staff, free breakfast and dinner everyday, and offers a morning shuttle to the train station. We enjoyed our stay.

2/10 Terrible

stephan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

not the same room type as I expected

I booked a western-Japanese room, but I was informed that I need to pay more when I got there. We have four people travelling in Japan, and we cannot fit in one Japanese room. So we pay for another room. :(

2/10 Terrible

Verified traveler

Disliked: Property conditions & facilities, room comfort
Disappointed with the amount I paid. Room was small, and over priced. Room was poorly maintained.

6/10 Okay

Kum, Hong Kong

Liked: Room comfort

Aso Plaza Hotel

Room is very big and tidy. Food is good too but it seems the hotel need to re-renovate as overall the place is too old now.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

いい湯でした。

阿蘇駅まで出迎えの車を出していただきました。新型コロナ対策のために朝食はバイキングではなく個別提供になりましたが、会席素敵な朝食でした。温泉もさらりとしたきれいな湯でした。満足です。
Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
地點不太理想，比較適合自駕遊。 但服務很好，早餐超水準
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019