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Arriate Vacation Packages

On arrival, airport conditioning and elevator were not working. As a 64 year old with arthritic ankles, I had to drag my heavy suitcase up 3 floors to my room. Air con was broken all night (as was elevator) so I sweated all night and got little sleep. Went out in morning (walking down and up stairs still to/from breakfast - great breakfast btw). Returned in the evening to be told it was fixed. But not in my room! Rude staff member insisted it was my fault for 'playing' with controls. It was eventually fixed but both AC and elevator were not working for short periods throughout my 7 day stay. In my room, one rail over the safe to hang clothes but NO cupboard space, so had to live out of a suitcase. Gap at bottom of bed so small it was necessary to climb over the bed to get to a mirror on the other side. Breakfast good. Most staff friendly except the guy I mentioned earlier. Clean and modern. Coffee in lobby from a machine but not in room. Fridge but full of stuff they want to sell you at high prices. Pool and solarium are great, despite what I have read in other reviews. Noise was not an issue for me, again despite other reviews, although I was at the back of the hotel - I can imagine that front of hotel is pretty noisy. Last moan - and I am disgusted by this: the first night, when I had to bake in the heat and couldn't use the elevator, I had a bottle of water from the fridge. They refused to let me have this for free as some sort of apology and charged me for it at the end!

We had a room on the first floor and could hear EVERYTHING outside which made it hard to sleep. Overall it was a good space, clean, and great location.

Great compact apartment in the middle of the city. Decent kitchen with workspace and a lovely modern feel to the whole apartment. Comfortable beds and plenty of storage. The staff were helpful and very attentive via WhatsApp

Staff were lovely and welcoming. The room was nice and clean, and bed was very comfy, the shutters and curtains did a great job of making the room dark. We particularly loved the cold water fountain and glass water bottle in the room! Very handy in a hot country

Easy check in, offsite location. Very friendly and helpful staff. Very big, new apartment in super central position. Good kitchen, so you can cook at the apartment when staying. The grouting in the showers had clearly not had mould removed for some time, with orange mould prolific on the grouting. (I’m sure this wouldn’t bother most people, but it shows you the place is not deep cleaned as regularly as it should be) The bottom step of the staircase is loose, ready to break any moment. (This is concerning given the deposit is taken from your account, not just held temporarily) Overall, recommended. The location can’t be beat.

Amazing hotel. Great location, courteous, friendly, helpful staff, spotless and comfortable.