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This hotel and room were both quite charming. The room is big and the ceilings were very high. It's in an historic building and we'll cared for. I loved my room there.

Convenient

The staff were friendly and welcoming throughout our stay. The rooms and overall hotel experience truly lived up to the standards expected of a 5-star property. Everything was beautifully maintained, and the service was outstanding. I would definitely recommend this hotel to others looking for a luxurious and memorable stay.

Very nice

Room was outdated and needed a deep clean, pools was closed for work but looked like they hadn’t been cleaned we stayed here 2 years ago it’s such a shame to see how neglected this complex has gone

Food was very good, staff were friendly enough, pool area was clean, bar was ok. Rooms were a bit dated. Two single beds pushed together, not what we asked for! Cleaners were hard working as were the bar staff. Had to pay for the safe that was already in room which I have never had anywhere I have been before. This was after telling us that the Spa was not open for the whole week we were staying! This was one of the main reasons we picked this resort! We were then told we could use other hotels but would obviously be charged! We were never notified before we arrived, when asked via email if we could upgrade room, we were simply told they couldnt do anything as we booked via third party and to go to them! No help what so ever! Don't bother with sea view room, just black rocks! The local people were lovey and although we were there just to relax and chill out and have a nice few spa sessions! [Not] so didnt do much site seeing. But what we did see was lovely and wish we had a bit more time to see more. Would I go back to Tenerrife? Absolutely! This hotel! Nope! Tried to get compensation the hotel simply denied responsibility and said spa was open now!? Brilliant! Dont usually leave reviews like this, but people shouldn't have to have to go through the same!

Et nytt og fantastisk flott hotell, som åpnet i februar, og med meget serviceinnstilt personale. Hotellet er i kanariske stil med patio og balkonger. Og ikke forglemme det utrlolig flotte mosaikkbildet i taket. Det var bare enestående, og kan anbefales på det aller sterkeste.