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Excellent hotel all round. Friendly staff, lovely room with swim up pool.

The room was very clean & private and the pool and views were great.

We booked a room at Caldera Beach but due to unforeseen circuntances they advised us 2 days before our check-in date that they would be unable to accomodate us and offered a room at Caldera Village with an all-inclusive upgrade. Although we appreciate the offer and accepted it (mostly because we couldnt find another option), the timing they contacted us was not ideal and Caldera Village was not exactly what we were looking for, location-wise. I believe the unforeseen circunstance was a booking error by the hotel or Expedia. It might have been an honest mistake but in this day and age this kind of mistakes are not acceptable, in my opinion.

We had a lovely, relaxing stay at the Galini Palace Resort Hotel. The overall atmosphere was calm and peaceful throughout, as the hotel is located in a quiet area away from the main tourist crowds. The Highlights: The absolute star of the hotel is the pool area - it is large, beautiful, crystal clear, and offers great view of the sea. The staff were also extremely friendly, welcoming, and always ready to help. The food variety in the dining room was impressive, and while not every dish was to our personal taste, we always found plenty to enjoy. Areas for Improvement: There were a few minor issues that kept this from being a true 5-star experience: Pool Hours: The pool hours are quite limited (10:30 AM – 6:30 PM). We felt it would be much better if it opened earlier and stayed open later in the evening, especially during the long summer days. Room Amenities: For a 5-star hotel, we expected more luxury touches. For example there were no bathrobes, and it was disappointing to be charged an extra daily fee to use the room safe. Maintenance & Cleanliness: The showerhead in our room was completely clogged. Also, there was a strange, strong smell of cleaning products in the hallway outside our room, which wasn't very pleasant. Overall, a very enjoyable stay in a beautiful setting. With a little more attention to the small details and operating hours, it would be perfect.

The toilet seat was broken, and we had to wait half a day for it to be fixed. The Wi-Fi was terrible, and we couldn’t get a 5G signal at all. The soundproofing in the room was awful. On our last night, a couple staying in the room above us were fighting and shouting, waking us up at 4 a.m. We informed the manager, but he was unable to resolve the situation. As a result, the noise, shouting, and arguing continued, and we weren’t able to fall back asleep. Since it was our check-out day, we asked if it was possible to extend our stay in the room. The manager said they could only extend it by one hour, which wasn’t helpful. In the end, our entire day before the flight was ruined because we were exhausted from the lack of sleep. A few more downsides: It takes more than an hour to get to Chania from the hotel, and the bus is usually overcrowded. There are no shops nearby. On the positive side, the area is very peaceful, the beach is within walking distance, and the food offers a good variety to suit different tastes. Other than that, it’s pretty much the same as any standard all-inclusive hotel.