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The room I was initially assigned had a strong smell of fresh cleaning detergent, so I had to ask to switch to another one. The worst part of staying at this hotel was the airport shuttle service. When I called from the airport, no one answered despite multiple attempts. I tried calling from another phone, and someone finally picked up, telling me the shuttle was very busy, the driver was currently unreachable, and they couldn't estimate a pickup time. They asked me to call back in five minutes for an update. After 15 minutes, I called several more times—first from my phone, then from another—but no one answered either time. My family, including two young kids, ended up waiting outside in the heat at the shuttle pickup area for 40 minutes before I finally gave up and took an Uber to the hotel.

The room was clean and we enjoyed a quiet night sleep. I stayed here 2 years prior and feel that the services provided didn't reach the level they had previously. Overall, I will stay here again when I return to Lynchburg in the future.

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