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Attentive staff and welcoming. Room was good size with comfortable bed, good views from the south side of the hotel however at time of stay construction site at the north side out the balcony at time of review. Good breakfast options.

the best staff & hotel in Dubai am always at this hotel

The Ramada Downtown is in an amazing location with incredible views. The room was perfect for a family. The pool and gym were both great. Also, a fabulous breakfast with a lot of choice. The staff were extremely helpful throughout our stay. We will definitely return.

Our stay at The Lana was a lovely experience overall. The hotel is beautiful, elegant, very clean, well maintained, and has a truly luxurious atmosphere. The rooms are impressive, extremely spacious, beautifully designed, and very well kept. The pastry shop at the hotel is definitely a highlight and a must visit. The quality and experience there were excellent. However, for a hotel of this level, we felt that some details in the guest experience could be improved. The pool area was quite crowded, the water felt warm and unclear, and there was almost no shade available for hotel guests. The toiletries in the room were also disappointing compared to the standard expected from a luxury hotel. The biggest area for improvement is service consistency. There seemed to be many staff members, but sometimes the organization and communication felt unclear. During breakfast, simple requests such as ordering an espresso could take a very long time. I would especially like to mention Giulietta, one of the waitresses, who was absolutely wonderful. She was professional, attentive, kind, and genuinely helpful. She was the one person who truly stood out and made us feel well taken care of. Overall, The Lana is a beautiful luxury hotel with amazing design, excellent rooms, and a great pastry experience. However, we felt that more attention to small details and a stronger service culture are needed to create the true “wow” factor expected from a hotel at this level.

I had an absolutely fantastic stay at this hotel! The staff was incredibly friendly and attentive. The doorman even greeted me by name upon our arrival. The architecture, interior design, and attention to detail were all top-notch. I had a wonderful night’s sleep.

A very nice 5 star hotel. Better than most I’ve stayed at in Dubai. Restaurants are all good as are all the facilities. Staff were also very helpful and courteous throughout my stay

A poor stay and service. We had a terrible experience from check in onwards. We had booked a half board studio. The hotel building is worn out, although rooms are renovated. Staff keep promising to do things but they never actually do. Check in was very slow. The advert said we're eligible to early check in by 2 hours, but even when we arrived at 2.30pm, the room wasn't ready. We were sent by the buggy to a restaurant (supposed to be a club lounge) with minimal offerings. At 3 pm, we went back to our room, but luggage took 30 minutes to come. I mentioned to the receptionist that we were celebrating my wife's birthday, and he said they'll send a small cake up. Nothing was sent, and I reminded them at 7pm but they had not sent anything when we came back from dinner. When I asked the receptionist, he said they'll send it in the morning after breakfast, which again didn’t happen. We asked for removing the alcohol from the room and fixing the coffee machine when we arrived at check in. It took 5 different calls and reminders until they actually came at 9.30pm to do so. One faucet of the two in the master bathroom was closed as it was faulty. No iron or board in the room, which is standard in 5* hotels and studios. Breakfast was below average. You'd find 4* hotels with better variety. The only two pleasant experiences were the restaurant ( Waka), where both staff and food were very good, and the pools that were generally cool and clean.

Upon arrival was told our reservation at the hotel was cancelled. They arranged an alternative hotel and offered transport. Was very upsetting and they should have contacted us prior to arrival so we could make other plans. The staff were surprised we were upset.... very strange.