2/10 Terrible
victoria
Traveled with partner
Jun 23, 2025
Disliked: Cleanliness, amenities, property conditions & facilities
What a nightmare! We arrived at 9pm and didn’t get into a room until 10:30. No driveway, and the parking garage was blocked by four full-sized fire trucks—nowhere to go. We parked on the street with hazards and walked into total chaos: people in pajamas, dogs, crying babies, and one elderly woman yelling and trying to cut what was supposed to be a line.
After 45 minutes, I finally get to speak to someone at front desk… only to be told their system is down and I’m treated like I’m the problem. They charge me for parking and a minor city fee, but their card machines are down. One staffer asks if I’ll pay in the morning (duh, I’m checking out then), but another guy (wearing a graffiti-print t-shirt, not a uniform or name tag) says they can’t trust me and asks me to leave my car title as collateral. You can’t make this up.
Finally, I get a key, only to find it’s the wrong room and reeks of urine. After another trip to the lobby, I get reassigned, grab my things (with no help), and head to the new room… only for Graffiti Tee to stop me and say that room’s also wrong. Third room finally works… barely.
Clogged sink, hairs in the shower, dirty towel, and a blood-stained pillow. Not exaggerating. The fire? Not their fault. But everything else? Rude, disorganized, and completely lacking basic hospitality or professionalism—especially during a crisis. Never again. Missed dinner because by the time we were in our room, everything was closed.
victoria
Stayed 1 night in Jun 2025
