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The staff was extremely personable. I watching the Champion's League final with one of the staff after check-in. There is a lovely cat who greeted me each day when I returned home. These graces are more than one can expect for at a large hotel. Stay here instead. It is wonderful!

Small riad located outside the medina. You need to be prepared to deal with staff who can be quite persistent in trying to sell extra services despite our refusals. We eventually booked and paid for an airport transfer through them. They had also offered us a takeaway breakfast, which we never received. We ended up without transportation in the middle of the night, having to figure things out ourselves, and they refused to issue a refund

The staff were great, room was nice, would recommend.

The hotel is beautiful, peaceful and a great place to unwind after exploring the city, but what really stood out was the exceptional staff. Everyone was genuinely friendly, attentive and always happy to help, making me feel welcome throughout my stay. I wouldn’t hesitate to stay here again and highly recommend it to anyone visiting Marrakech.

We were 2 family of 3 with 2 different rooms. both room phones never worked from day 1 and never fixed in our 3 days stay even with multiple request in lobby, Anytime we needed something missing , had to walk long way to reach lobby, and they may or may not send to room as they know you will fed up. i guess that was a systematic issue to have reduced staff and casing ZERO room service. i am sure , it is something that not going to be fixed