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Staff was excellent and meals were good too.

Property is good , rooms are good, staff is very cooperative but it's not 5star as compared to other 5tar property like restaurant/coffee shop/bar/pool side restaurant etc. Note - Buffet menu is very limited

Lake view room was 5 *, the view from the bath at sunset was beauitful, possibly the best room we have had on our travels in India, the guy who greeted us was very polite and helpful, however the staff we served us our evening mral in restaurant reduced this from 5 star to 4 star.

We enjoyed our stay. This hotel is in the hustle and bustle of the old town. The staff and manager couldn’t be more helpful. The Aircon was good in the bedroom. The roof top restaurant was nice and food was excellent. The building had charm and character. It had been beautifully restored and the furniture was in keeping with its heritage. You need to accept that it’s an old building and isn’t sound proof. If you are a light sleeper you will be woken up by horns and dogs barking. That’s part of its character and location. The location was well placed to explore the majority of the tourist attractions and it was easy to get a tuk tuk if you didn’t want to walk. We were able to check in early but my constructive feedback is the room needed more attention to detail. For example , the Aircon wasn’t on when we arrived so the room was very hot and took most of the day to cool down, The WiFi was not switched on (worked that one out myself) the hot water wasn’t on in the room (tank under the sink) so the romantic stone bathtub was with cold water. The staff were more than happy to help and resolve but for the cost and the professionalism of the manager I would have expected the basics to be right. Maybe we were just unlucky as out of season and only us staying there. We enjoyed our stay but we wouldn’t return based on our experience.

The room was clean and the bed very comfortable. The staff were very helpful and we enjoyed the breakfast which was good value.

It’s a great location, away from the crowds but with a great view of the lake and the town. Rooms were nice, quiet, and clean. The staff was friendly and accommodating. There is a beautiful pool and Spa. Food was delicious.