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Winton Vacation Packages

Everyone was very friendly, great experience

Dear Hotel Management/Customer Service, I am writing to provide feedback regarding my recent stay at The Cape hotel in Virginia Beach, where we occupied Unit 201. While we expected high rates for July, the condition of the unit did not justify the cost. First, I want to commend your exceptional staff. Vicki, Laurie, and a tall, blonde colleague whose name I did not catch provided outstanding service. They were genuinely outgoing and highly attentive. Thanks to Vicki's prompt assistance, a technical issue with our television was resolved. The hospitality of your team and the excellent location both merit a five-star rating. However, I have serious concerns regarding the cleanliness and maintenance of the accommodations: - Cleanliness: Upon arrival, we found a used cotton swab behind the bed that remained on the carpet throughout our stay. The bathroom floor was dirty, the shower head contained mold, and the tubs, sinks, and carpets required deep cleaning and sanitization. Microwave was dirty and old. Refrigerator worked well . - Maintenance: Brown water briefly came out of the kitchen sink, the electrical outlets were non-functional and unable to charge our devices, and the property overall appears outdated. While I greatly appreciated the staff and location, the low standards of cleanliness and maintenance would prevent me from staying at your property again. I hope this feedback helps you make the necessary improvements. Sincerely, C. P. Fleming