4/10 Poor
Nishawndra
Traveled with group
Oct 8, 2025
Disliked: Cleanliness, staff & service
I did not have the experience I'd expected because I did not receive the room I'd booked nor the upgrade I was offered and paid additional for. My room was NOT as described, no king nor double queen beds, no beach access from the ground floor, and barely an ocean view as it was covered by the fence and bushes (usually referred to as "garden view"). As soon as we got to the room, I'd gone back to the "Sun Club" to advise we had been given the wrong room. For 4 hours, the staff and management pretended to be correcting the problem only to later tell me the property was fully booked and I would not be given the room I'd booked and paid for. I'd tried to make the best of my trip however, some of the staff wasnt friendly, the restaurant staff was rude with the exception of a few people, the food was mediocre, and none of this helped the initial problem. I was so disappointed.
Nishawndra
Stayed 4 nights in Oct 2025
