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Westport Vacation Packages

good

A beautiful place, alpine feeling and a lovely complimentary breakfast

This is our favorite place to stay anywhere. We enjoyed our days here very much. Thank you

The lobby and restaurant were so pretty and unique with lots of private sitting areas. Created in an old fire house. Perfectly located to lake and shopping.

We have been coming for years and always have an amazing stay. This time was excellent as usual!! The staff is amazing and super helpful. Balcony room with a pool view is always our favorite. Our room was perfect and the pool is always clean and heated. The provided towels and the pool bar are the reasons we love hanging out there. Great food and drinks!! Amazing girls working. We were there during the heat wave and spent 4 days by the pool!!! One of the manager brought us cookies at the pool wrapped up after we told her it was our last day. So nice! We love the afternoon tea and cookies everyday at 4pm. Such a nice touch We actually met one of the owners who gifted us a bottle of Prosecco and 2 beautiful flutes!! We were thrilled and appreciated the gesture Another amazing stay- everything we need in one beautiful place

The hotel is in a great location and is clean and comfortable. The outdoor pool and hot tub are nice, although we had to wander around and find them on our own. The property is large and big parts of it are under renovation. I'm sure it will be very nice when it's done, but right now it's difficult to navigate. Our key stopped working midway through our stay. There was an employee nearby who attempted to help us get in with his universal key, but his didn't work either. Then, the people in the room next to us walked up and also couldn't get in. We walked to the front desk and there were multiple other customers whose keys had quit working. The front desk employee insinuated it was because we were all keeping our keys too near our phones. I don't believe that was the case. My biggest problem with this hotel has come after our stay. I had prepaid for the room through hotels.com and knew that I would need to pay a resort fee at stay. I gave them my card upon arrival to pay the resort fee (and maybe put a deposit down for incidentals). Instead, they charged me the resort fee PLUS an extra $249. They claim this was just a temporary hold and will fall off in 2-5 days, but it has been a full week, it is a full charge that has been processed on my card and it's much more than the $50 or $100 charges that are common at other hotels. I am still fighting this battle, so if you stay here, watch your charges carefully.

Very nice, clean rooms. They had a nice variety for breakfast and excellent coffee in the room.