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Wailua Vacation Packages

We had to be relocated due to the hurricane The property was very nice

A family favorite, we can’t wait to return!’

The property itself is beautiful, but unfortunately, the staff completely ruined the experience for us. The manager/owner was kind, thoughtful, and much easier to communicate with, but our interactions with the front desk staff were consistently rude, snappy, and unhelpful. We were staying there right before Hurricane Lowell, and when we tried to ask questions and get information about the situation, we were made to feel like our questions were a bother. We were not given clear updates or guidance about important things such as the restaurant closing, how we should prepare, or whether there were any evacuation procedures or safety information we needed to know. We also had a misunderstanding regarding a deposit amount. Instead of trying to help resolve the issue, the front desk staff was extremely rude and dismissive, to the point that we had to ask to speak with a manager. Thankfully, the manager was much more understanding and willing to work with us to find a solution. However, even while we were on the phone with the manager, the front desk employee continued making faces and displaying an attitude toward us, which made the entire situation even more uncomfortable. Ultimately, we decided to leave early because we no longer felt comfortable staying there, especially with a hurricane approaching and our concerns about whether we could rely on the staff for proper communication and safety information.