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Our visit was kind of a mixed bag. Mandalay Bay is well-maintained - everything looks great throughout the property, and the room was really nice and clean. The only facility issues were that the shower handle was kind of pulled out from the wall showing an exposed pipe and the sinks made quiet gurgling noises occasionally (neither of which was a big deal). The shortfall really came from the staff. We reserved a King bed for a mini-staycation away from the kids, but they ran out and gave us a QQ room with zero apology. It was my husband's bday so we asked if there was anything we could do. We agreed to take an accessible King, only to arrive at the room and find we were still in a QQ. Tried to call the front desk with no answer. At that point it wasn't worth it to walk back downstairs with our bags so we just stayed where we were. Starting with the front desk agent who checked us in, not a single employee was friendly to us until the VERY end of our stay when we met an extremely nice server at the pool. I work in hospitality so I'm very easy to please. The service industry is tough, and I try to always give people the benefit of the doubt and be understanding of the fact that it might just be an off day for them. It just seems like Mandalay Bay hasn't been focused on service, which is really disappointing when you're using hard-earned cash for a special occasion.

Great stay. We loved the comfy beds!

After checking in we were instructed to use the Spa elevators to get to the room. However, after making the long walk, approximately 200' from the front desk, to the Spa elevators, then a 300' walk back down a hallway to our room, we found a set of elevators located 20' from the front desk that took us within 30' of our room. My wife has had both knees replaced and this extra couple hundred yards we had to walk was not fun at all. We booked a room with a view of the strip so we could overlook the Bellagio fountains, ect, only to find so much dirt on the windows that it made it hard to see out. Also, the curtains when closing them didn't come all the way togethe so we have to use a clip to close them otherwise a lot of outside light got in. On the last night when we walked back in the room our phone was ringing that we have a message. When trying to retrieve it the phone would not do it. When we checked out in the morning and asked the front desk if they could somehow get the message for us we were told they couldn't do it without getting maintenance involved. We were on the way to the airport and didn't have time to wait on that. So we don't know if this was an important message or not and now will never know. A nice thing was everytime I drove in or out of the parking garage the ticket box recognized our car and opened the gate automatically and it even said my name on the screen. Out daily maid was awesome and did a great job each day.