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⭐⭐⭐⭐⭐ An absolute gem in Tirana! Our stay at Hotel Bel Ami exceeded every expectation. From the moment we arrived, we were welcomed with genuine kindness and outstanding hospitality. The staff went above and beyond to make us feel at home, and their attention to detail truly made a difference. The hotel is spotless, beautifully designed, and offers a perfect blend of comfort and elegance. Our room was modern, quiet, impeccably clean, and had everything we needed for a great night's sleep after a long day of traveling. One of the biggest advantages is the location. It's conveniently situated, making it easy to reach the bus terminal while still being close enough to explore Tirana. For anyone arriving by bus or continuing their journey through Albania, it's an ideal choice. What impressed us the most was how much value this hotel offers. Everything felt thoughtfully curated, from the comfortable bed to the delicious breakfast and the warm atmosphere throughout the property. If you're looking for a hotel in Tirana that combines exceptional service, cleanliness, comfort, and great value, Hotel Bel Ami is the place to stay. We wouldn't hesitate to book it again and highly recommend it to anyone visiting Albania. Thank you to the entire Bel Ami team for making our stay so enjoyable!

The property has its own spa, the staff just let you be and work the cleaning schedule around you. They were very friendly and helpful.

Incredible view on Saranda Bay! Really nice owners, servers, staff really looking to help you. Away from the crowds, a really peacefull place! Thank you also to Rania (hotel desk) and Deborah (server) for the great service!!!

I stayed at this 5-star hotel in Sarandë, Albania, and unfortunately my experience was very disappointing. The hotel itself is very big, beautiful, and has a lot of potential, but the management and organization are far below the standard expected from a 5-star property. From the moment we arrived, we noticed problems. We were given only one room card even though there were two people staying in the room, which is very inconvenient. The room also did not have a smart TV, only a basic television, which does not match the expectations of a 5-star hotel. The communication with reception was one of the biggest issues. Every time we tried to call reception from our room, the line was always busy, and we could not reach them when we needed help. We had to go downstairs every time to ask for assistance. When we asked staff questions, we often did not receive clear or accurate answers, which made the service feel unprofessional. For such a large hotel, having only one elevator is completely insufficient. Guests have to wait a long time, especially during busy hours. The hotel is not well prepared for the number of guests it accommodates. The breakfast was also a major disappointment and definitely not at the level expected from a 5-star hotel. The choices were very limited and did not offer the quality or variety that guests expect from this category of hotel. When the breakfast area becomes crowded, there are not enough comfortable places to sit, and guests may end up sharing tables

This hotel met all my expectations. Clean, quiet, and well-staffed. I had a really good time and felt completely relaxed.