2/10 Terrible
Chris
Traveled with family
Jan 12, 2026
Liked: Staff & service
Disliked: Cleanliness
We had to stay in this hotel as it was the closest to a family member that was passing away. We had no choice of any other ones except farther away.
Room door sticky and hard to open, keys had to be rekeyed numerous times. Never was fixed.
Toilet seat loose and slipping
Light bulb out and we changed new one and fixture loose so didn’t work
Carpet falling off the walls on one side of room.
Dirt in the baseboards
Bathroom dirt still there after changing toilet seat
Housekeeping almost non existent.
Checked in on Monday evening. No housekeeping at all, except empty trash and replace towels and make the bed. until we complained on Saturday and then were told they only clean long term people on Wed and Sat. Well, they never came in on Wednesday. We put our trash out and they took that. Had to get towels, toilet paper, garbage bags from front desk clerk.
Emily, evening clerk, excellent. She changed the toilet seat. Guess maintenance is not available on weekends. But they never came in at all to fix anything. So if they were here during the week, they never came and fixed things.
Finally on Sunday 1/11 we finally went to the front desk and told them again that housekeeping never vacuumed or cleaned the mirror or sink or toilet. We had been there almost 10 days.
But lo and behold when we came back Sunday night, the room had been vacuumed, mirror washed, sink cleaned, trash picked up, towels replaced, bed made. Strange we had to wait until our stay was almost over to get this
Chris
Stayed 7 nights in Dec 2025
