Tiloreza Volcanoes Ecolodge

3.5 star property

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Room options

View all photos for Luxury Cottage

Luxury Cottage | In-room safe, laptop workspace, iron/ironing board, free WiFi

Luxury Cottage

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Premium Suite

Premium Suite | In-room safe, laptop workspace, iron/ironing board, free WiFi

Premium Suite

  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Deluxe Double Room

In-room safe, laptop workspace, iron/ironing board, free WiFi

Deluxe Double Room

  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Standard Room

In-room safe, laptop workspace, iron/ironing board, free WiFi

Standard Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room

In-room safe, laptop workspace, iron/ironing board, free WiFi

Deluxe Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, laptop workspace, iron/ironing board, free WiFi

Deluxe Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room

In-room safe, laptop workspace, iron/ironing board, free WiFi

Deluxe Room

  • Sleeps 2
  • 1 Double Bed

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About this property

Tiloreza Volcanoes Ecolodge

3.5-star Cyuve guest house with restaurant
This smoke-free guesthouse features a full-service spa, an outdoor pool, and a restaurant. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, concierge services, and dry cleaning.
Tiloreza Volcanoes Ecolodge offers 14 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include showers with rainfall showerheads, and hair dryers. This Cyuve guesthouse provides complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the guesthouse include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the guesthouse's full-service spa. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna. The spa is open daily.
Tiloreza Volcanoes Ecolodge features a full-service spa and an outdoor pool. The guesthouse offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This Cyuve guesthouse also offers a terrace, multilingual staff, and gift shops/newsstands. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite self parking is complimentary.

Tiloreza Volcanoes Ecolodge is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:00 AM.
Onsite venue - This restaurant specializes in local and international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free self parking on site

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:00 AM for a fee: USD 5 to 20 for adults and USD 5 to 20 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Full-service spa
  • Hiking/biking trails
  • Mountain biking
  • Outdoor pool
  • TV in common areas

Family friendly

  • Outdoor pool

Conveniences

  • Gift shop/newsstand
  • Guidebooks
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Hot stone massages
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public washroom

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
There is no front desk at this property
The host will greet guests on arrival
If you are planning to arrive after 8:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Host will greet you

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 100.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 5 to 20 for adults, and USD 5 to 20 for children
  • Airport shuttle fee: USD 150 per vehicle (one-way, maximum occupancy 4)
  • Rollaway bed fee: USD 100.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Tiloreza Volcanoes Ecolodge Cyuve
Tiloreza Volcanoes Ecolodge Guesthouse
Tiloreza Volcanoes Ecolodge Guesthouse Cyuve

Tiloreza Volcanoes Ecolodge Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 3 out of 6 reviews
Rating 8 - Good. 1 out of 6 reviews
Rating 6 - Okay. 1 out of 6 reviews
Rating 4 - Poor. 1 out of 6 reviews
Rating 2 - Terrible. 0 out of 6 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An Incredible Experience

Amazing service, charming rooms, fantastic food. I went there after a gorilla trek and before hiking up Bisoke and they were fantastic. They helped arrange transport as well. Will absolutely be staying here again if I'm back in Musanze.
View of the Virunga Mountains from the upstairs restaurant.
Stayed 2 nights in Aug 2025

4/10 Poor

Angela

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was inedible ,limited choice ,very basic ,overpriced hotel with no facilities and poorly managed
Stayed 3 nights in May 2025

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel, wonderful staff

Beautiful hotel well located for hikes in the area. We stayed in the large cottage which is a very nice spacious option for families. Staff was very kind and accommodating (always went the extra mile) and as others have noted the food was really excellent. Light and healthy and tasted very fresh—the best food we had in Rwanda.
Stayed 2 nights in Apr 2025

6/10 Okay

AIWEKHOE

Liked: Staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good place to stay near the Volcanoes park

I loved this place—prolific bird life in the garden, including sunbirds. Good restaurant with a view. Friendly and helpful staff. Better priced than similar venues.
Stayed 2 nights in May 2023

8/10 Good

Sanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and nice hotel. Service was excellent. Food was good. I was only customer in hotel which was little bit odd.
Stayed 2 nights in Nov 2023