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Taos Pueblo Vacation Packages

Excellent location

I've stayed at 100's of hotels in my life. The rude attitudes of the front desk staff were beyond belief. 1. Check-in: Was greeted, gave my name and CC. the person say she couldn't find my reservation so she asked me for the number. She then announced "all of you 3rd party bookings never have any information so I'll need everything (keeing in mind she had my drivers license in her hand. 2. One key worked, one didn't. I took it to the front desk for replacment. The man ran it through the machine and told me it was good. I go back upstairs and the same thing. I go back downstairs and ask him for a new key. He snaps (yes snaps) at me "It's not the key it's the lock, it needs new batteries, I've called maintenance." I again asked for a different keyand he said" No! I told you maintenance was coming." We waited an hour, called downstairs and asked where maintenance was. We go out to the hall and the manager was outside. He tried both keys and said "This one is bad and needs replaced" We go back downstairs and he replaces the key with a new one that works. Total waste of our time. 3. Our room was in the middle of a block of rooms reserved for a large wedding party. All night Firday there were people in the hall with doors slamming all night. Saturday evening was hell. The reception was in the presidents suite 3 doors down. The hall was filled with people. We asked to be moved and they said they could only downgrade and we couldn't complain about the room.

This hotel is located right in center of town so it is conveniently located. The service was outstanding from housekeeping to the restaurant to front of house staff. I thoroughly enjoyed my stay and will definitely stay here next time I visit Santa Fe.

Really enjoyed our comfortable room.

Our unit was good for what we needed. The only downsides were 1) it was hard to reach the management office (often got voicemail, even though it was during their stated business hours); 2) The air conditioning seemed to go off in the middle of the night, even though the programmable thermostat read the temp we entered and said it would stay at that temperature for a certain period of time); and 3) the pool/hot tub are only open 9-6 (I did know that ahead of time, but it means if you spend the day out exploring, you almost never get to use it. On the plus side, the unit was clean and comfortable, If I had booked directly with them I might have been able to choose the unit, and I would have chosen one with two couches in the living room area, and one with a bathtub if they have them. Also, the pictures make it look like the laundry room is in the unit—it is not, and the laundry room is open 8-6, which was also not terribly convenient. Overall, it was a good, comfortable place to stay. I would stay at Fort Marcy suites again, but I would pick a different unit if possible.

I travel extensively and don’t normally write hotel reviews. But this time I feel compelled to do so because I feel like this hotel is vastly over-rated (as it is, at best, a 3-star rather than 4-star as listed) and over-priced. The issues were numerous—none of which individually is a big deal, but none of which I would normally see in a 4-star hotel, and one of which is unacceptable at any hotel of any level. The latter is the fact that I found a long black hair on the bottom sheet of my bed when I pull back the sheet to go to sleep. Other issues: I got there early so checked a bag while I waited for check-in, but didn’t receive a claim stub like one normally would at a 4-star hotel; the security door chain in my room was broken so I couldn’t use it; the bathroom fan was so loud that I declined to use it; the main rug on the bedroom floor was visibly grimy and worn; the breakfast room had plastic utensils; the pancakes there were literally inedible; and I waited 10 minutes to check out because there was nobody at the front desk or in the lobby (which was odd since I checked out at 11 am, which was the official check-out time. I had to find my way back into the restaurant kitchen to ask for help). I don’t know exactly how the star-rating is done but whoever assigned 4 stars to this hotel clearly missed the mark.