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Taos Pueblo Vacation Packages

THIS PLACE IS A SCAM!!! NO telling who actually owns this property, you'll never be able to speak to a manager, only an answering service that creates a "ticket" for someone else to process or "investigate". In my case, I spent 1 night by myself. After I checked out I received and email notifying me that "a dog was observed on the premises" during my time there and I was being charged a $50 fee "in accordance with their pet policy." Problem is I did not have a dog or any living being other than myself on the premises. I emailed back telling them this, but no response. After returning home, I called the number they provide for assistance. I got the answering service who kept telling me they "didn't understand" everything I was saying. They asked me to screenshot and text them a photo of the $50 charge. I did this and "someone" (no idea who I'm dealing with) texted me they would review their camera footage. Then they apologized and said the pet fee had been refunded. They sent me a receipt showing my $300 Visa deposit, then a credit to someone else's Mastercard for the $50. They kept saying they sent my refund to my MC, but I did not use a Mastercard. They told me two cards were used. I only used one card. They said they needed to connect with the "team" to verify and they would follow up. Its been a week now, and ZERO follow up, and even worse, I have suddenly received a SECOND $50 charge to my Visa Card. WHAT A BUNCH OF IDIOTS. Turning this over to my attorney.

Excellent location

Very nice place to stay!

This hotel is located right in center of town so it is conveniently located. The service was outstanding from housekeeping to the restaurant to front of house staff. I thoroughly enjoyed my stay and will definitely stay here next time I visit Santa Fe.

Very clean, staff were so helpful and kind, loved the stay and close proximity to the plaza!

The hotel is immaculate. It looks very recently renovated. The hotel staff is great. The restaurant staff that we interacted with aren't the warmest or most on top of things. I brought my family along on this trip as I was under the impression it was family friendly. The pool area is definitely not geared toward small children. On weekends, they bring a DJ in and the pool has a much more club feel to it. There are no limits on bathing suits in the pool area so your kids may have questions about thong bikinis and gstrings, so be prepared! Great place to go for just adults, but in hindsight, may not be the greatest for young kids.