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The room was fine for the most part for an older property. Air conditioning was really loud but made for good white noise sleeping. Beds were comfortable. Front staff was kind and engaging. The property itself was not clean or well kept. There was a vacuum cleaner sitting outside in the breezeway by the elevator the entire time we stayed there. Never moved. The flooring in the elevator was really bad. There was pee in the elevator that assume was from a pet and it was still there spread around when we left the next day, mid morning. When we came in for the evening all the dirty linens were piled and left by housekeeping on the sidewalk outside what I assume was the laundry room for the night. Just not what was anticipated by what was advertised.

The staff was super friendly and helpful. Rooms were clean, could use some updates but overall I was highly satisfied. The only complaint I have is they closed the pool one day for a few sprinkles (that happened at 1:00) and never opened it back up that day/evening, Kids were pretty bummed. Overall good hotel.

Close proximity to the park and walking distance to Downtown. Great arrangement of rooms and free laundry.

This was a great place, up in the mountains, within the Smokey National Park. The last turn in and up to the property was sharp and somewhat tricky to see from the one direction, so just know that. I for one wanted to see bears and the fam and I saw 3 - it was great! Our room(s) were much larger than expected and my son really enjoyed the jet bath!

The vibe is this hotel was just right. The perfect escape from the busy streets of Gatlinburg. Quiet, calm, and welcoming. We swam in the infinity pool and ate at the restaurant multiple times. Beautiful views. Great food. Our room was spacious and comfortable. I loved the covered parking underneath the hotel. Would definitely stay again.

Clean room, nice staff, family friendly!

The hotel was clean, the room was clean. The breakfast was very good. The front desk staff was very helpful. What I did not like was the temperature of the refrigerator in my room. It froze all my food that I put in there, The cans of soda I put in the refrigerator burst due to freezing. the salad was frozen that I purchased from Walmart. The room did not have black out curtains so I could sleep restfully due to the long drive home the next day.

Great service, staff was welcoming and friendly! Rooms were very clean and beds were comfortable. Great location everything was within walking distance.