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Surfside Vacation Packages

Ok first off we would like to say we were not accommodated at all for our stay we paid for the room with the jetted tub we got a shower instead went to the front desk she was no help we were told they didn't have tubs in their hotel which was a lie when I brought up the email of my booking and showed her she said oh yea we have them but someone else already has it I asked what are you going to do to compensate us for not giving us the room we already paid for she said let me call the manager and find out she called and they said there is nothing they can do about it. You had ppl coming in off the street to sleep on the couches in the lobby that's concerning. Oh when she got off the phone with the manager we were told that Expedia booked our room I said NO we booked our room this is what we paid for and was told there is nothing that they would do for us, and we got two free bottles of water THATS WHAT YOU GIVE FOR YOUR MESS UP!! Unacceptable Horrible STAY AT YOUR OWN RISK!!

Pleas don’t book the apartment in this hotel. It’s not associated with the hotel services. The 2nd room has 3 beds all bed sheets were dirty. The has prior hair from guest before us. Behind the headboard I found a dirty t-shirt. Hall restroom tub was rusted and peeling, I was disgusted to see that. The other restroom still had a long hair in the tub. Sanitary is NOT a priority for the owner of this apartment. The price I paid for my 4 day was a steel. Also, beach gear was a laugh in the face. No beach chair, no wagon and the umbrella covered 1 person. I reached out to the person but never showed up with clean sheets. I had to invest in my stay detergent, sanitizing wipes, trash bags and toilet covers. Let me know forget to say, on my first stay the bottom of my feet was all black from the floors being super dirty. The only good thing of the place was the beach distance.

Horrible checkin / checkout... Would never stay there again...Double charged me entire stay and still fighting to get someone to refund 2nd one that is so clearly a duplicate for same stay....

Love the vibe!Our recent stay at this hotel was wonderful! From the time we arrived at the hotel, we were greeted with the most warm and helpful staff! The front desk personnel Wardell was very accommodating and welcoming! We arrived very early from the airport and asked him if we could leave our bags until the check in time, and he was very kind enough to check if any room was available to accommodate us! He let us check in earlier than expected and we were able to rest and relax in our room before we enjoyed a delicious lunch in the hotel restaurant! The free drinks in the afternoon was wonderful and the drinks were large enough with the right buzz! We mostly ate at their restaurant and enjoyed their fresh seafood! Loved their calamari ( to die for) and their fresh fish! The free towels and chairs were nice to have as an inclusive with the room plus the free plated breakfast were big servings and cooked fresh every time you order! We have tried big resorts and hotels in Miami Beach every year but I must say, we will have to change our pattern and return to this hotel every year now! And I must mention their music! If you are are a Gen X traveler, you will love their mix! I’d give this hotel a 9/10!