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Baldwin Inn & Suites, SureStay Collection by Best Western

2.5 star property

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Photo gallery for Baldwin Inn & Suites, SureStay Collection by Best Western

Standard Room, 2 Queen Beds, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes
Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen) | Pillowtop beds, desk, laptop workspace, blackout drapes
Lobby
Exterior
Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | Private kitchenette | Microwave

Reviews

7.6 out of 10
Good

Popular amenities

  • Breakfast included
  • Pet friendly
  • Parking included
  • Free WiFi
  • Air conditioning
  • 24/7 front desk
The current price is $148
includes taxes & fees
Jul 26 - Jul 27

Explore the area

View in a map
21 Baldwin Street, West Springfield, MA, 01089
  • Place, Eastern States Exposition
    ‪2 min walk‬
  • Place, Storrowton Village Museum
    ‪2 min walk‬
  • Place, Big E Coliseum
    ‪6 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪25 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking (Larger Room;with Sofabed)

8.0 out of 10
Very good
(1 review)
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen) | Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen) | Pillowtop beds, desk, laptop workspace, blackout drapes

Suite, 1 King Bed, Non Smoking, Kitchen (with Sofabed, Full Kitchen)

  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen) | Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking, Kitchen (Larger Room, Sofabed, Full Kitchen)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed)

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

Standard Room, 2 Queen Beds, Non Smoking, Balcony (Larger Room;with Sofabed)

  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Accessible, Bathtub

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 2 Queen Beds, Non Smoking

9.4 out of 10
Exceptional
(6 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

Pillowtop beds, desk, laptop workspace, blackout drapes

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(8 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for 2 Queen Beds NSMK Larger Room Full Kitchen Living Area Sofabed Work Desk Continental Breakfast

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

2 Queen Beds NSMK Larger Room Full Kitchen Living Area Sofabed Work Desk Continental Breakfast

  • 322 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for 2 Queen Beds NSMK Larger Room Sofabed Balcony Living Area Microwave Fridge Continental Breakfast

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

2 Queen Beds NSMK Larger Room Sofabed Balcony Living Area Microwave Fridge Continental Breakfast

  • 322 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for 2 Queen Beds NSMK Larger Room Sofabed Living Area Work Desk Microwave Fridge Continental Breakfast

A hotel room with two beds, a desk, a chair, a TV, and a window with curtains.

2 Queen Beds NSMK Larger Room Sofabed Living Area Work Desk Microwave Fridge Continental Breakfast

  • 322 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

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About this property

Baldwin Inn & Suites, SureStay Collection by Best Western

West Springfield hotel steps from Storrowton Village Museum
Along with a 24-hour front desk, this smoke-free hotel has express check-out and a TV in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include multilingual staff assistance and a vending machine. Housekeeping is available on request.
Baldwin Inn & Suites, SureStay Collection by Best Western offers 46 accommodations with hair dryers and irons/ironing boards. Beds feature pillowtop mattresses. 40-inch flat-screen televisions come with cable channels and Netflix. Bathrooms include shower/tub combinations and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided on request. Renovation of all guestrooms was completed in May 2025.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a vending machine, multilingual staff, and express check-out. Onsite uncovered self parking is complimentary.

Baldwin Inn & Suites, SureStay Collection by Best Western is a smoke-free property.

A complimentary continental breakfast is served each morning between 7:00 AM and 9:00 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free RV/bus/truck parking on site

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • TV in common areas

Family friendly

  • In-room microwave
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Tile flooring in public areas
  • Upper floors accessible by stairs only
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 2 floors
  • Built in 1977
  • Renovated guestrooms - May 2025
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels
  • Hulu
  • Netflix
  • Streaming services

Food and drink

  • Microwave

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25 per pet, per stay (maximum USD 50 per stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 40 lbs per pet)
Pets cannot be left unattended

Children and extra beds

Children are welcome
2 children, up to the age of 18 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 25 per pet, per stay (maximum USD 50 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Tax ID - C0008033250
This property accepts credit cards, debit cards, and cash
Long-term renters welcome
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Regency Inn West Springfield
Regency West Springfield
Regency Inn Suites
Baldwin Inn & Suites Hotel
Baldwin Inn & Suites West Springfield
Baldwin Inn & Suites Hotel West Springfield

Baldwin Inn & Suites, SureStay Collection by Best Western Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 102 out of 234 reviews
Rating 8 - Good. 52 out of 234 reviews
Rating 6 - Okay. 36 out of 234 reviews
Rating 4 - Poor. 17 out of 234 reviews
Rating 2 - Terrible. 27 out of 234 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities
Great place to stay
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
nice rooms and good staff
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice people in atmosphere all around
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean ,staff was nice
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Terry

Liked: Cleanliness, amenities, property conditions & facilities
So close to the Big E Fairgroynds, wonderful service, would stay again!
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Evelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband & I really enjoyed ourselves. The room was very clean & parking was excellent. Staff was very friendly. Thank you all for everything! We will definitely stay here when we go up to Mass to visit again!
Stayed 3 nights in Apr 2026
Verified

10/10 Excellent

Jayden

Liked: Cleanliness, staff & service, amenities
Staff was great and the rooms were really nice
Stayed 1 night in Jan 2026
Verified

8/10 Good

Joyce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
AC OK Staff friendly Parking Very Good
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Duong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, clean and comfortable.
Stayed 4 nights in Mar 2026
Verified

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great. Essentially if you are going to the Big E. Only 10 minutes from Mass Mutual Center and MGM. Rooms have been remodeled recently.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Javier

Liked: Staff & service, amenities, property conditions & facilities
Really nice
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Jennie

Liked: Cleanliness, property conditions & facilities
Staff was awesome from check in to check out. Rooms were spacious.
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Narda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night on our visit to our daughter’s university. Spotless, neat and comfortable. We will probably be back.
Stayed 1 night in Apr 2026
Verified

6/10 Okay

Brooke

Parking easy. Close to town. Bathroom could be cleaner
Stayed 1 night in Mar 2026
Verified

8/10 Good

Toma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nicely renovated. Only complaint would be hair in the tub and towels.
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Justine

Liked: Cleanliness, staff & service, amenities
Pets were welcomed. Descent amount of parking.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities
The people at the front counter were very friendly and helpful. The rooms were spacious, clean, and well maintained. We will definitely be staying here again!
Stayed 2 nights in Jan 2026
Verified

6/10 Okay

Helen

Liked: Cleanliness, staff & service
Minimal breakfast choices. Staff was helpful but place was a little run down. Was clean though and served its purose. Across from fair grounds and close to good restaurants.
Stayed 1 night in Jan 2026
Verified

8/10 Good

jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was great. The only thing that I thought that could be better is the breakfast. They had cereal, bowls, and stuff, but I was really wanting donuts and they only offered chocolate or blueberry muffins.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Tomarie

Liked: Cleanliness, amenities, property conditions & facilities
Clean room and very spacious, staff was friendly, i would only add a small dinning table to the room.
Stayed 5 nights in Dec 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities
The room was clean and included immenities usually only found in a room for a lot more money.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities
Room was clean, staff very friendly
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Alfred Tak Man

Very clean
Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Jessica

Disliked: Cleanliness, property conditions & facilities
The hotel is not in the greatest area. No elevator to 2nd floor, looks clean until I used a towel with someone else’s hair on it, sheets weren’t clean.
Stayed 2 nights in Apr 2026
Verified

10/10 Excellent

Marianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for a horse show and the staff and location was awesome
Stayed 2 nights in Sep 2025