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Quality Inn West Springfield

2.5 star property

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Photo gallery for Quality Inn West Springfield

Seasonal outdoor pool
Standard Room, 1 King Bed, Non Smoking | Desk, blackout drapes, soundproofing, iron/ironing board
Lobby
Lobby
Exterior

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Housekeeping
  • Pet friendly
  • Gym
$88
includes taxes & fees
Dec 28 - Dec 29

Explore the area

View in a map
1150 Riverdale St, West Springfield, MA, 01089
  • Place, Riverdale Center
    ‪5 min walk‬
  • Place, Olympia Ice Center
    ‪10 min walk‬
  • Place, Cinemark West Springfield 15
    ‪13 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪28 min drive‬

Room options

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, blackout drapes, soundproofing, iron/ironing board

Room, 2 Queen Beds

7.6 out of 10
Good
(57 reviews)
  • 342 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, blackout drapes, soundproofing, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, blackout drapes, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(81 reviews)
  • 245 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Desk, blackout drapes, soundproofing, iron/ironing board

Room, 2 Queen Beds, Non Smoking (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds

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Exterior
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About this property

Quality Inn West Springfield

West Springfield hotel close to Olympia Ice Center
Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and conference space are onsite. Housekeeping is available once per stay.
Quality Inn West Springfield offers 114 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies or patios. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Quality Inn West Springfield features a fitness center and a seasonal outdoor pool. The hotel offers a restaurant. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and 3 meeting rooms. Event facilities measuring 600 square feet (56 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Quality Inn West Springfield is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Tokyo Asian Cuisine Resta - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A restaurant

Restaurants on site

  • Tokyo Asian Cuisine Resta

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 600 square feet of conference space
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
4 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 12.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • Breakage deposit: USD 250 per stay
  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 35 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 12.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0009643250
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September

Property is also known as

Quality Inn West Springfield
Quality West Springfield
Quality Inn West Springfield Hotel
Quality Inn West Springfield West Springfield
Quality Inn West Springfield Hotel West Springfield

Quality Inn West Springfield Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 314 out of 1002 reviews
Rating 8 - Good. 227 out of 1002 reviews
Rating 6 - Okay. 204 out of 1002 reviews
Rating 4 - Poor. 129 out of 1002 reviews
Rating 2 - Terrible. 128 out of 1002 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Marissa

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent experience overall!
Stayed 1 night in Sep 2025

8/10 Good

Tracy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

I would stay at a Quality Inn again

It was convenient to the shops and food. We asked the staff where to eat. The restaurant they suggested was wonderful. On second day our key card didn’t work. They fixed it for us. It was great
Stayed 2 nights in Sep 2025

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

10/10 Excellent

Crisiya

Stayed 2 nights in Sep 2025

8/10 Good

Mike

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here while my son was at an overnight visit at Springfield College
Stayed 1 night in Sep 2025

8/10 Good

WILLIAM C.

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

8/10 Good

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel

The room is comfortable and clean. One negative is that the hotel is right next to the highway and the cars driving by are very loud. We can’t get the WiFi on. We are here for one night. The hotel met our needs.
Stayed 1 night in Sep 2025

8/10 Good

Tracy

Stayed 1 night in Sep 2025

8/10 Good

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older facility next to the interstate. Reasonable rates, solid amenities. Easy accessibility to downtown Springfield.
Stayed 1 night in Sep 2025

4/10 Poor

Peter

Went to a better hotel down the road.

Pulled into parking lot and got very uncomfortable feeling about the place. It looked abandoned. Only one car in the parking lot. Didn't check in but went to Hampton Inn further down the road (and forfeited the cost for the room). Hampton Inn was miles better in many respects. I should never have booked the Q I.
Stayed 1 night in Sep 2025

6/10 Okay

Alejandro

Stayed 2 nights in Sep 2025

6/10 Okay

Thomas

Liked: Cleanliness, staff & service
There was road construction right outside the hotel that was done over night.
Stayed 1 night in Sep 2025

8/10 Good

Lorna

Liked: Cleanliness, staff & service, property conditions & facilities
The staff
Stayed 2 nights in Sep 2025

6/10 Okay

Mary

Liked: Cleanliness, staff & service, room comfort
The front desk staff was friendly & engaging. The room was clean, however the door to closet cabinet did not close & the sink was clogged.
Stayed 2 nights in Sep 2025

10/10 Excellent

Enrique

Liked: Cleanliness
Staff very nice and professional
Stayed 2 nights in Sep 2025

6/10 Okay

Keith

Liked: Cleanliness, staff & service
The price was okay. Very noisy. The sink was clogged. The place is old and out of date
Stayed 1 night in Sep 2025

8/10 Good

Neysa

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Everything was. Good !
Stayed 2 nights in Sep 2025

6/10 Okay

Tawny

Convenient to where I needed to be.
Stayed 2 nights in Aug 2025

10/10 Excellent

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2025

2/10 Terrible

Leslie

Stayed 3 nights in Aug 2025

4/10 Poor

xavier

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities
The room was very nice TV was very nice shower was very nice the balcony however had not been cleaned or taken care of so there was a lot of eight legged friends a whole lot so I didn't get to use my balcony
Stayed 2 nights in Sep 2025

6/10 Okay

Verified traveler

Traveled with family
Liked: Room comfort
Disliked: Staff & service

Room for improvement

The price was better than other options and the breakfast was decent. We stayed three nights and they never cleaned our room, even though we asked them to, and they said our room was going to be cleaned. The lobby was freezing but our room was hot. The staff are nice and the pool was nice.
Stayed 3 nights in Aug 2025

10/10 Excellent

Ileanexis

Stayed 2 nights in Aug 2025

10/10 Excellent

filomeno

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Aug 2025

8/10 Good

Marta

Traveled with partner
Liked: Cleanliness, staff & service
Everything is fine
Stayed 2 nights in Aug 2025