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Quality Inn West Springfield

2.5 star property

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Photo gallery for Quality Inn West Springfield

Seasonal outdoor pool
Desk, blackout drapes, soundproofing, iron/ironing board
Lobby
Dining
Lobby

Reviews

7.0 out of 10
Good

Popular amenities

  • Pool
  • Pet friendly
  • Parking included
  • Free WiFi
The current price is $118
includes taxes & fees
Jul 2 - Jul 3

Explore the area

View in a map
1150 Riverdale St, West Springfield, MA, 01089
  • Place, Riverdale Shops
    ‪9 min walk‬
  • Place, Olympia Ice Center
    ‪10 min walk‬
  • Place, Q Pin 2's
    ‪13 min walk‬
  • Airport, Hartford, CT (BDL-Bradley Intl.)
    ‪32 min drive‬

Room options

View all photos for Room, 2 Queen Beds

A hotel room with two beds, a wooden headboard, a nightstand with a lamp, and a framed picture on the wall.

Room, 2 Queen Beds

  • Sleeps 4
  • Free WiFi

View all photos for Room, 2 Queen Beds

Room, 2 Queen Beds | Desk, blackout drapes, soundproofing, iron/ironing board

Room, 2 Queen Beds

7.8 out of 10
Good
(61 reviews)
  • 342 sq ft
  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for Room, 2 Queen Beds, Accessible, Non Smoking

Desk, blackout drapes, soundproofing, iron/ironing board

Room, 2 Queen Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

View all photos for 1 King Bed, Nonsmoking

A hotel room with a large bed, two bedside tables, a nightstand, a lamp, and a chair.

1 King Bed, Nonsmoking

  • Sleeps 2
  • Free WiFi

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Desk, blackout drapes, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(84 reviews)
  • 245 sq ft
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for 2 Queen Beds No Smoking

A hotel room with two beds, a desk, a chair, a TV, and a wardrobe.

2 Queen Beds No Smoking

  • Sleeps 4
  • Free WiFi

View all photos for Room, 2 Queen Beds, Non Smoking (Pet Friendly)

Desk, blackout drapes, soundproofing, iron/ironing board

Room, 2 Queen Beds, Non Smoking (Pet Friendly)

  • Sleeps 4
  • 2 Queen Beds
  • Free WiFi

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  • Pet friendly
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4.0 out of 5, Very Good, 1,279 reviews
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About this property

Quality Inn West Springfield

West Springfield hotel close to Olympia Ice Center
Along with a restaurant, this smoke-free hotel has a fitness center and a 24-hour business center. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a seasonal outdoor pool, a business center, and conference space are onsite. Housekeeping is available once per stay.
Quality Inn West Springfield offers 114 accommodations with coffee/tea makers and hair dryers. Rooms open to balconies or patios. Flat-screen televisions come with premium satellite channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Quality Inn West Springfield features a fitness center and a seasonal outdoor pool. The hotel offers a restaurant. A complimentary breakfast is offered each morning. A computer station is located on site and wireless Internet access is complimentary.

This hotel offers access to a 24-hour business center and 3 meeting rooms. Event facilities measuring 600 square feet (56 square meters) include conference space. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff. Onsite self parking is complimentary.

Quality Inn West Springfield is a smoke-free property.

A complimentary buffet breakfast is served on weekdays between 6:00 AM and 9:00 AM and on weekends between 7:00 AM and 10:00 AM.
Tokyo Asian Cuisine Resta - This restaurant specializes in Asian cuisine. Guests can enjoy drinks at the bar.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • A restaurant

Restaurants on site

  • Tokyo Asian Cuisine Resta

Things to do

  • 18-hole adjacent golf course
  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 24-hour business center
  • 3 meeting rooms
  • 600 square feet of conference space
  • Computer station

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Elevator
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Eco-friendly toiletries
  • Free local calls
  • Free long-distance calls
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 35 per pet (varies based on length of stay)
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total pets
Pets cannot be left unattended
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
4 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 12.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay
  • Breakage deposit: USD 250 per stay
  • A damage deposit of USD 100 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 35 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 12.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0009643250
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from June to September

Property is also known as

Quality Inn West Springfield
Quality West Springfield
Quality Inn West Springfield Hotel
Quality Inn West Springfield West Springfield
Quality Inn West Springfield Hotel West Springfield

Quality Inn West Springfield Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 324 out of 1007 reviews
Rating 8 - Good. 233 out of 1007 reviews
Rating 6 - Okay. 189 out of 1007 reviews
Rating 4 - Poor. 123 out of 1007 reviews
Rating 2 - Terrible. 138 out of 1007 reviews

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable, and breakfast!
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Brandon

Liked: Cleanliness, staff & service
Very clean hotel. Need some better quality mattresses.
Stayed 1 night in Mar 2026
Verified

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Clean rooms, friendly staff. Maybe not the greatest neighborhood, but short Uber rides to anywhere you want to go👍
Stayed 1 night in Mar 2026
Verified

8/10 Good

Alicia

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, large new shower great water pressure. Felt safe, staff is friendly and helpful.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

neal j

Liked: Cleanliness, staff & service, amenities
Great room!
Stayed 1 night in Jan 2026
Verified

8/10 Good

Anjilah

Liked: Cleanliness, staff & service
For a quick overnight, hotel was fine. Staff were helpful and friendly upon check in. Pool was closed for the season. Signage to direct guest around the hotel was temporary, looking like cleaning or renovations are being completed. Room was typical and sufficient.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Jeannette

Liked: Cleanliness, amenities
Good breakfast,the rooms are a good size minus the fact that we didn’t realize there was a signed saying you can’t take food up to the room and I worker came at us because of it near the elevator it was a good stay
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, excellent breakfast, nice pool.
Stayed 2 nights in Sep 2025
Verified

6/10 Okay

Caroline

Liked: Staff & service
The breakfast was not that best. The eggs were watery. The matress
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Neysa

Liked: Cleanliness, amenities
The room was. Clean
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

The staff was very friendly, room was clean and comfortable, the breakfast was very nice. Great place to stay.
Stayed 1 night in Sep 2025
Verified

8/10 Good

Milton

Liked: Cleanliness
Clean
Stayed 1 night in Feb 2026
Verified

4/10 Poor

Rebecca

Disliked: Cleanliness, amenities, property conditions & facilities
While the staff was lovely, the pool was down, it stunk SO BAD, and the room hadn't been cleaned. There was hair everywhere, no coffee, and very dated and unkept.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Jacqueline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable - certainly met our needs, The staff was very accommodating - we arrived early and the front desk receptionist was able to check us in early. This was our second stay here in a few weeks and the receptionist remembered us and asked how we were (my husband had just had cataract surgery). The breakfast was a typical continental breakfast, which met our needs. Having the Japanese restaurant right there was nice. I expect that whenever we need a hotel room in West Springfield, we will choose to stay here.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Jen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
pool was closed
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient nice cozy hotel with breakfast included and spacious rooms.
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Mansfield

Liked: Cleanliness, staff & service, property conditions & facilities
Yes
Stayed 1 night in Mar 2026
Verified

6/10 Okay

George

Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Room and staff were good
Stayed 4 nights in Nov 2025
Verified

4/10 Poor

R

Disliked: Amenities
The picture makes this hotel look better than it seems. Staff members were nice, but the rooms were terrible. Scuff marks on the walls, black spots or what appears to be mold in the bathroom due to no ventilation. Simply not happy.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Karen

Staff at front desk was wonderful and helpful. Room had a glass and plastic cup on the floor by bed.
Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Cal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not use business facilities
Stayed 1 night in Mar 2026
Verified

4/10 Poor

John

Noisy from nearby highway. Ch
Stayed 1 night in Feb 2026
Verified

8/10 Good

Roberta

Breakfast had nice variety. Staff was attentive to requests.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Scot

Liked: Cleanliness, amenities, property conditions & facilities
Very courteous staff. Comfortable, clean room. Always interesting people travelling through.
Stayed 2 nights in Nov 2025