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Ok the fact we had no desk for check was terrible. I could not check in due to a code for door and room acess never being sent to my email resulted in me not checking for 3hours until I was told about a sister property 3 blocks from where I was stay had to walk in the rain to the siater property for thwm to grant me acess codes to get into my room now at 3am. I wouls likw to be reemburst for that night and day. My TV had no working batteries and once I go batteries the TV volum did not work.

Valet parking 10/10, safety 10/10 room description not the same as what I got, dirty towels and blanket bad experience.

I like that is close to subway

The staff were great, friendly, welcoming, and very helpful. They even allowed me to store my luggage for free while I waited for my room to be ready, which I really appreciated. The room itself was clean overall, and the bedding was comfortable and clean. However, there was a very noticeable musty/moldy smell in the room, almost like a wet room that had been closed up all summer. It was definitely odd and made the room less enjoyable. The shower was also disappointing. The grout appeared to have mold, and honestly, I would recommend wearing shower shoes. The pool is extremely small, but the service was great. I did appreciate the complimentary sunscreen and aloe available in the lobby. At check-in, I was given a VIP card offering 15% off food and drinks at the restaurant connected to the hotel. However, the restaurant only serves breakfast and brunch, so the discount wasn't particularly useful during my stay. I was also given two complimentary drink coupons, but was told they could only be used the following day—not on the day of check-in. Since I had to leave for the airport at 5:00 a.m. the next morning, I wasn't able to use them. I found that policy a little strange, especially since the drinks were offered as a perk of my stay. Overall, while the staff were excellent and there were some nice touches, I wouldn't stay here again. For the price, I think there are better options available with cleaner and better-maintained facilities.

The property is great. The location is perfect. The room was outstanding. Checkin is an absolute nightmare!!! Took us an hour from arrival to get our room. It's all done online, nobody to greet you. I saw one person in 4 days on the property. Requested fresh towels sent a text message had to send it again 8 hours later. Finally, got our towels.