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Santa Maria Vacation Packages

The hotel is not by the beach. The photos make it look like it is by the beach but really isn't. You have to walk about ten minutes to reach the praia. The breakfast was good. The staff in the restaurants were friendly and efficient. The overall service was okay. I arrived Sunday, asked for extra 2 clean pillowcases, and I had to ask about 4x before I actually got them. By the time they gave me pillowcases, it was already Tuesday afternoon. I asked for a wake up call on my last day and the reception never called my room. I asked for clean towels and I was told that towels are changed every three days. I stayed for 7 nights and my bedding was never changed. The only positive thing about this hotel is breakfast. Other than that, it is pricey for the quality of service they provide. I say it is FALSE ADVERTISEMENT especially when it comes to beach descriptions. I would go somewhere else. I cannot recommend this hotel simply because customer service is not their priority.

Wish there was a 3.5 rating to give - but right that given 3 rather than 4. It was a nice resort, really nice, but compared to other 5 stars previously, not quite worth the price tag. Maybe expecting too much from beech resort 5 star but don't think so.

I could not praise the staff enough at this hotel - they are all so friendly, helpful and super attentive. The food options were excellent and the buffet meals changed daily (with a few consistent staples. Whilst I agree with some reviews that the rooms are a bit outdated - they were always cleaned properly. The rest of the hotel was not outdated (and who spends enough time in the hotel room to care about it being outdated) and had a good blend of natural elements to make every part of the hotel enjoyable. Would definitely recommend this hotel.

very good hotel , staff very friendly just miss coffee in the room

We had a great stay at this clean and modern apartment. The location was perfect, close to everything we needed. The bottle of water on arrival was a lovely touch. The staff and the owner were very friendly and welcoming, which made our stay even more enjoyable. We will definitely stay again!

Disappointing stay. Beautiful location but things like the cleaners taking towels and not replacing them, which happened every day, black mould in the pool of the swim up rooms and swim up bar, cats roaming around all bars and restaurants, even in kitchen areas and on furniture and not being able to book à la carte restaurants during the stay as they were allegedly fully booked but then appeared to have ample availability each evening made it a disappointing experience.