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Santa Cruz Vacation Packages

It’s a modest hotel easy access to the beaches and restaurants as well as Praia shopping. However no lifts, Wi-Fi connection is poor and bathroom ventilation is noisy. The gym is next to the hotel but can be noisy in the morning. The swimming pool is out of service at the moment due to refurbishment.

This is a great hotel at which to spend a few days discovering Praia. Very walkable to transportation, the beach, some decent restaurants, and the sights. Though the breakfast buffet was consistently good, for any other meal lack of attention to service at the restaurant and bar meant an almost do-it-yourself experience. A late check out option (subject to room availability) was awesome for my 1 am flight! Very helpful front desk staff.

Small, clean, efficient rooms. Noise was a major issue as rooms have no noise insulation to stop sounds from hallways. We could hear conversations in the hallway crystal clearly and we lost sleep over this until all guests were asleep. Breakfast was nice. They are trying their best. Nice location close to bakery and mini market.

My stay was pleasant. Hotel was clean and the buffet options were incredible. However, I did encounter some staff that were attempting to exploit me. Vanisa and Soraya in particular exhibited poor customer service. Vanisa was trying to charge me higher dollar rate than the bank rate. I later discovered that this was a tactic on foreigners to exploit them financially. Rosemary showed great customer service. She was very honest, polite and represented the hotel with class.

Praia Confort is conveniently located right in the heart of the city, within a 5min walk of the beach and several restaurants. The room was on the small side, but the beautiful mountain views from the balcony made up for it. The bed and pillows were comfortable, and breakfast was decent. Unfortunately, the service was a bit of a mixed bag. I found the male staff friendly and helpful, while my interactions with the female staff were less welcoming. The bathroom was also quite small, and the soap supply was insufficient, I had to ask for more just to take a shower. The biggest downside was the Wi-Fi. I’m not sure if the connection was poor because I was staying on the 7th floor, but it worked much better in the lobby than in my room. Overall, the hotel’s central location, proximity to the beach, and mountain views were definite highlights. However, improvements to the Wi-Fi, bathroom amenities, and customer service would make the stay more enjoyable.