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Sandia Park Vacation Packages

I travel extensively and don’t normally write hotel reviews. But this time I feel compelled to do so because I feel like this hotel is vastly over-rated (as it is, at best, a 3-star rather than 4-star as listed) and over-priced. The issues were numerous—none of which individually is a big deal, but none of which I would normally see in a 4-star hotel, and one of which is unacceptable at any hotel of any level. The latter is the fact that I found a long black hair on the bottom sheet of my bed when I pull back the sheet to go to sleep. Other issues: I got there early so checked a bag while I waited for check-in, but didn’t receive a claim stub like one normally would at a 4-star hotel; the security door chain in my room was broken so I couldn’t use it; the bathroom fan was so loud that I declined to use it; the main rug on the bedroom floor was visibly grimy and worn; the breakfast room had plastic utensils; the pancakes there were literally inedible; and I waited 10 minutes to check out because there was nobody at the front desk or in the lobby (which was odd since I checked out at 11 am, which was the official check-out time. I had to find my way back into the restaurant kitchen to ask for help). I don’t know exactly how the star-rating is done but whoever assigned 4 stars to this hotel clearly missed the mark.

Excellent location

THIS PLACE IS A SCAM!!! NO telling who actually owns this property, you'll never be able to speak to a manager, only an answering service that creates a "ticket" for someone else to process or "investigate". In my case, I spent 1 night by myself. After I checked out I received and email notifying me that "a dog was observed on the premises" during my time there and I was being charged a $50 fee "in accordance with their pet policy." Problem is I did not have a dog or any living being other than myself on the premises. I emailed back telling them this, but no response. After returning home, I called the number they provide for assistance. I got the answering service who kept telling me they "didn't understand" everything I was saying. They asked me to screenshot and text them a photo of the $50 charge. I did this and "someone" (no idea who I'm dealing with) texted me they would review their camera footage. Then they apologized and said the pet fee had been refunded. They sent me a receipt showing my $300 Visa deposit, then a credit to someone else's Mastercard for the $50. They kept saying they sent my refund to my MC, but I did not use a Mastercard. They told me two cards were used. I only used one card. They said they needed to connect with the "team" to verify and they would follow up. Its been a week now, and ZERO follow up, and even worse, I have suddenly received a SECOND $50 charge to my Visa Card. WHAT A BUNCH OF IDIOTS. Turning this over to my attorney.

Very nice place to stay!

Great stay

Seriously the best hotel I. Santa fe

Not up to Vegas standards , the alcohol rules are weird , the slots are tight , not a great vibe